Client Services Supervisor Jobs

Overview
Position Overview
The Client Services Supervisor is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient’s needs. Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff.
Essential Job Functions

• Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
• Demonstrates a thorough knowledge and adherence to company policies and procedures.
• Coordinate work schedules by allocating employees in shifts and positions
• Manage and maintain staffing schedule according to branch location guidelines
• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Be primary point of contact with patient family regarding staffing schedules
• Assist in provision of orientation and training for new staff members.
• Maintains a current awareness of the abilities and limitations of each field/external staff member.
• Coordinate orientation and training scheduling
• Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences
• Coordinates staffing needs according to branch location guidelines
• Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.
• Demonstrates an active and positive role in evaluating staff performance

Requirements

• Proficient typing skills
• Must be able to work after hours on-call schedule
• Proficient Microsoft Office skills
• High school diploma or GED

Preferences

• One (1) year previous office work experience a plus
• Six (6) months previous agency staffing or recruiting experience
• Bachelor’s Degree
• Bilingual a plus
• Healthcare experience a plus

Other Skills/Abilities

• Quick-thinking and astute decision making skills
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Time Management
• Attention to detail
• Ability to multi-task
• Ability to remain calm and professional in stressful situations

Physical Requirements

• Must be able to speak, write, read and understand English
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Must have visual and hearing acuity
• Ability to climb stairs

Environment

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
• Performs duties in an office environment with occasional field visits during agency operating hours

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities & Qualifications
Position Overview
The Client Services Supervisor is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient’s needs. Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff.
Other Skills/Abilities

• Effective problem-solving and conflict resolution skills
• Quick-thinking and astute decision making skills
• Ability to multi-task
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Time Management
• Excellent organization and communication skills
• Ability to remain calm and professional in stressful situations
• Attention to detail

Physical Requirements

• Must have visual and hearing acuity
• Ability to climb stairs
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must be able to speak, write, read and understand English

Environment

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
• Performs duties in an office environment with occasional field visits during agency operating hours

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.