Implementation Consultant Jobs

Implementation Consultant

Remote; NY / East Coast

WORKBOARD

• Work with purpose.
• Based in Silicon Valley and founded in 2013, WorkBoard investors include Andreessen Horowitz, SoftBank, GGV Capital, Workday Ventures, M12 (Microsoft), Intel Capital, Silicon Valley Bank, and Capital One.
• WorkBoard’s Strategy Execution Platform powers the digital operating rhythm for companies around the globe, providing organization-wide clarity, alignment, and insights for growth. AstraZeneca, Ford, Humana, Microsoft, Walmart, Zendesk, and many others rely on WorkBoard’s platform, playbook, and expertise to accelerate results by aligning OKRs, simplifying business reviews and scorecards, focusing weeklies on outcomes, and leveraging analytics. More than 10,000 people are certified in WorkBoard’s OKR coaching, and Outcome Mindset Methodology™, which enables their organizations to quickly gain the agility OKRs can provide.

THE OPPORTUNITY:

• WorkBoard helps organizations define, align, and manage strategic outcomes through its strategic execution platform and services. The WorkBoard buyer is typically the CEO or GM of a business unit and the WorkBoard application is deployed to all employees under the P&L owner. As an Implementation Consultant, you will leverage your mastery of outcomes, timelines, and change management to influence how companies achieve their business strategies. You will develop key relationships with other customer facing WorkBoard team members. Together, you will guide customers through the customer’s launch, embedding WorkBoard within their operating cadence through thoughtful activation plays and a robust change management plan.

COMING IN:

• You can quickly identify issues and triage as necessary, pulling in the right partners to drive resolution.
• You have experience with a high-growth SaaS technology company and have an arsenal of successful communication and change management tactics that have driven successful application adoption and valuable customer experiences.
• You are a highly organized, disciplined self-starter with strong interpersonal skills.
• You are a driver and project manager extraordinaire who can ensure the team meets its timelines and outcomes.
• You can deliver results under pressure, work independently, and take ownership over assigned tasks.
• 5+ years of overall work experience with 1-2 years in implementation, customer success, and/or project management.

YOU'LL BE SUPER SKILLED AND EFFECTIVE AT:

• Creating and managing a program plan with multiple stakeholders and tight timelines.
• Understanding the levers for adoption, activation, and consumption of WorkBoard.
• Managing relationships both internally and externally to make progress in your accounts.
• Inventing, testing, and documenting program team best practices for scalability.
• Using your expertise to create and drive program structure, navigating cross-functional teams toward successful execution.

WITHIN ONE MONTH YOU'LL:

• Create and a detailed implementation plan with milestones for two of your customers.
• Understand the success plan and value that each of your customers is looking to achieve in the quarter.
• Be a daily user of WorkBoard.
• Attend new-hire immersion training and be certified as a WorkBoard Expert and OKR Coach to build a deep understanding of our buyer, their pain points, our methodology, and how we work as a team.
• Meet with 5 enthusiastic WorkBoard customers and shadow 5 Program Meetings to understand team dynamics and how we help.
• Know the roles and responsibilities for each member of your account team.

WITHIN THREE MONTHS YOU'LL:

• Be a valued partner by leading a full schedule of implementation plans with your customers, setting the foundation for high consumption and value from the WorkBoard platform.
• Identify at least three WorkBoard delivery practices to scale our program for future growth.
• Focus ensuring the top elements that drive towards the exit criteria for a successful customer launch.

WITHIN SIX MONTHS YOU'LL:

• Successfully delivered 5 engagements with transition to CSM.
• Know two dozen Sr. Director and VP level WorkBoard champions that you can tap for insights, references, and case studies to express the business value WorkBoard is helping them drive for their company.
• Guide your account teams towards a variety of different tactics and activities influencing account health metrics (activation, MAU, ARR, references).
• You will have launched (at least) five customers, transitioning accordingly to CSM.
• Implement and operationalize 2-3 of the delivery efficiencies you identified in your first 3 months.

THE TEAM:

• You’ll join a rockstar customer success team where everyone is striving to improve the value and quality of experience, we provide customers by delivering at our best. We are a collaborative team of voracious learners, excited to guide our customers to close the strategy execution gap and operationalize their results. We are a passionate group who “falls in love” with our customers and is fully dedicated to ensuring their success. We are a no-ego bunch, and super excited to help our customers achieve their growth plans!

OUR VALUES - WE LIVE BY THE 4 Hs:

• Humble experts
• Intellectually honest
• Operating as one happy team
• Hungry for the opportunity

A FEW OF OUR AWESOME BENEFITS:

• And much more!
• Paid holidays
• Flexible PTO & sick days
• Quarterly All-Hands Meetings
• Health insurance
• 401K with employer matching

The US base salary range for this full-time position is $100,000 to $115,000 + equity + benefits. Our salary ranges are determined by role, level, and geographic location. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

req23-00542