Care Coordinator Iii Transfer Center

The Patient Care Coordinator III, will provide industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. The Call Center team supports these services by coordinating and facilitating patient throughput via telecommunications, clinical documentation, clinical triage, and various software modalities. In order for the Call Center to operate effectively, the Care Coordinator III must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. Furthermore, the Care Coordinator III works in a dynamic and team focused environment, so a collaborative attitude is a must. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Job Responsibilities

Additional Requirements

Education:

High School or GED

Experience:

2 years call center clinical education/experience equivalent to an EMT or higher (Preferred)

Skills:

• Effective written, spoken, and interpersonal communication skills
• Basic knowledge of medical terminology
• Exceptional attention to detail
• Able to operate effectively both individually and in a team environment
• Ability to sort, prioritize, and act on information received from various written and/or verbal sources in a fast-paced environment