Call Center - Scheduling Coordinator (Part-Time)- San Juan, Pr

Part Time Opportunity

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position communicates effectively with patients by accepting either inbound or outbound calls to identify their needs. This may include reviewing protocols and patient history; scheduling/rescheduling/confirming/canceling appointments. This position builds strong communication skills and standard knowledge of scheduling, including the ability to navigate confidently through basic protocols.

Primary Responsibilities:

• Provide messages or transfer the call to physicians and nurses
• Identifies patients by date of birth and name in computer system
• Other duties may apply
• Identifies payer source and verifies insurance eligibility
• Accurately enters/updates patient information in scheduling system
• Obtains current patient information for established and new patients
• Protects/observes patient confidentiality per policies and procedure
• Accurately imports registration documents into patients' electronic health record
• Creates new account if patient not in the system
• Reviews scheduling system for needed updated demographics and consent forms
• Schedules and re-schedules appointments as needed

*** ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***

***PART-TIME OPPORTUNITIES AVAILABLE***

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or higher degree completed
• Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
• Available to work (32 hours/week) Monday- Friday. Flexible to work any of our 4 hour shift schedules during our normal business hours of 9:00am to 2:00pm. Must be available to complete process training full-time (40 hours/week). It may be necessary, given the business need, to work occasional overtime or weekends.
• Bilingual Spanish/English proficiency
• 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

Preferred Qualifications:

• Medical/dental office or medical scheduling knowledge
• Data Entry experience

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.