Call Coordinator Jobs

Scantron is a global, diverse company that provides market leading technology services to help business owners and professionals achieve their goals.  For more than four decades, the Scantron brand has been recognized as the trusted source for technology services and managed print solutions.  Scantron is headquartered in Eagan, MN, with offices in Omaha, NE and Lancaster, PA.

Why choose Scantron?

• LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.
• We have a generous benefits package for our full-time employees, which includes a PPO medical plan option, HSA medical plans that go with employer contributions to an HSA Account, dental, vision, company-paid life insurance, and company paid short- and long-term disability coverage.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• Plan for your future with Scantron’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• BUILD your career with a global, diversified company that provides managed IT, and security services to help businesses of every size reach their goals.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.

Scantron Technology Solutions (STS) is a division of Scantron Corporation.   STS is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. STS provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. For over four decades, the STS brand has been recognized as the trusted source for technology services and managed print solutions. STS is headquartered in Omaha, NE.

Position Summary

The Call Coordinator guides service calls from inception to completion and is the primary coordinator of all service activities. To facilitate excellent service delivery, the Call Coordinator ensures the service technician understands each job's requirements and time commitments, keeps customers updated through proactive communication, and documents critical call details in our service management software. The Call Coordinator coordinates parts specialists, technical staff, and sales support so that the field technician can efficiently and professionally complete all assigned service calls.

Responsibilities

• Professionally communicate with clients throughout the service call.
• Facilitate the involvement of internal departments such as parts and sales to ensure field technicians are fully supported.
• Proactively manage multiple service calls from inception to completion.
• Document all communication and service progress in Service Management software
• Ensure that service technicians communicate with customers, make scheduled appointments, and complete service calls according to established procedures.
• Identify appropriate technician for each job and dispatch with accurate job, customer and timeframe information.
• Hours of work – M-F 9:30 AM to 6:00 PM MT
• Resolve service issues by coordinating with internal teams and communicating with the client and service technician

Qualifications

• Positive attitude even when under pressure
• Ability to work in teams across departments and independently as needed
• Experience managing complex workloads and projects
• Effective organizational skills
• Computer proficiency and a strong background in Microsoft products
• Work history showing progressive growth and responsibilities
• Bachelor's degree preferred
• Excellent written and verbal communication skills

SCANTRON IS AN EQUAL OPPORTUNITY EMPLOYER.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.235.6967.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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