Call Center Agents, West Valley City

Position Summary
We are seeking a few full-time, Call Center Representatives to join our July 10th New Hire Class! Our office is in West Valley City, Utah. Our interactive three-week training will be onsite, where you’ll get to meet your peers face-to-face. Training includes snacks, raffle prizes and group exercises! This is a Mon-Fri work onsite position scheduled 9:30am - 6:00pm. This is a great opportunity with an awesome base pay rate, and provides the ability to earn incentive pay each pay period. We welcome Spanish/English bilingual candidates!
Requirements
What’s In It For You:

• Medical, Dental, Vision that start on date of hire. One medical plan option has $0 premiums!!
• Employee Discount Program.
• Did we mention….JEANS everyday!
• We like to eat, so we’ll provide snacks throughout the 3-week training class.
• An amazing culture…we like to laugh and have fun.
• $20/hour + incentive pay.
• Paid Company Holidays and Paid Floating Holidays.
• Paid Vacation and Paid Sick Time.
• Opportunities for Advancement.
• Employer-Paid Basic Life Insurance, AD&D, Long-Term Disability. Voluntary Insurance Options.
• You’re assigned a Team Lead to help you…so you’re not alone.
• Employee Assistance Program (available at no cost to you).
• 401 (k) with an Employer Match.

What You’ll Do:

• Build solid relationships with your customers through open and interactive communication.
• You’ll want to track and document all your great customer interactions in our “CRM” system.
• This is really important….you are going to provide an exceptional customer experience!!!
• Reference an online manual to help you answer customer inquiries.
• You’ll want to chat with your Team Lead and co-workers on Microsoft Teams for help…and sometimes to compete!
• You’ll take care of your customers by handling inbound calls, gathering information, researching, and resolving your customer inquiries.
• Identify and assess customers’ needs to resolve issues and achieve customer satisfaction.
• Be the great communicator that you are! Communicate with customers in a courteous and professional manner by providing accurate and thorough information.

Who You Are

• High School Diploma or GED.
• If you can handle multiple tasks and are organized, you’ll do great in this role!
• Looking for a steady Monday-Friday 9:30am - 6:00pm shift.
• Bilingual preferred
• 1 year of Customer Service or Call Center experience.
• If you have the gift of gab and people like you too, then apply today!
• Available to start paid training on July 10th, 2023.

PrePass is a Software as a Service (SaaS) and technology solutions company in the transportation industry and the leader in the trucking weigh station, toll bypass, and software space. Now more than ever, we are proud to be a part of helping transportation companies get critically needed goods to their destination as timely and safely as possible. We help states and transportation companies reduce traffic, fuel usage, safety risk, and pollution while increasing productivity! PrePass, with 325+ employees (and growing), was recently purchased by our main client of 25+ years, the PrePass Safety Alliance, and we are excited to be driving the future of technology. Apply today to join the excitement of building a SaaS company, and get in on the ground floor where you can help shape the direction of our growing company!
Benefits
Additional Reasons this Job is Amazing:

• Great benefit package with medical, dental, and vision that start on date of hire.
• Flexible work schedules available.
• 401 (k) plan with strong employer match.
• Tuition reimbursement available.
• Growth opportunities.
• Work environment where you have a lot of independence.
• Ability to work with a purpose and make an impact on our planet.
• Free health insurance option.