Call Center Representative (Part-Time)

Opportunity: Call Center Representative

Location: 114th & Dodge Branch

Hours: Monday through Friday 2:00PM to 6:00PM and rotating Saturday's 8:55AM to 1:15PM

Pay Rate: $16.80 - $18.00/hr based upon previous experience.

About the position:

• Resolve routine issues and escalate complex matters when necessary.
• Provide unparalleled service to members by answering inbound telephone calls promptly.
• Assist members by performing transfers, validating account balances, and performing routine maintenance on accounts per members’ requests.
• Serve members by identifying needs, recommending products and services, and performing functional duties efficiently and accurately.
• Resolve member inquiries regarding debit card transactions and account history.
• Identify red flags and adhere to security procedures to protect members and the credit union from fraudulent activity.

Qualification Requirements:

• Must have a High School degree or equivalent.
• Must have one year customer service experience

What’s in it for you:

• Training in your first year with a roadmap to a promotion in your first year.
• Opportunity to earn $1,000 in bonuses in your first year!
• Two performance reviews with opportunity for wage increases in your first year.
• Perks and Benefits: Tuition Reimbursement, DoorDash Membership, 401K Match, (11) Paid Holidays, Volunteer Time Offer, Health Insurance, Dental Insurance, and Vision Insurance.
• Annual corporate incentive bonus.

Experience

• 1 year(s): Customer service experience

Education

• High School Diploma or equivalent (GED) or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)