Call Center Representative (Legal)

Call Center Representative (Legal)

Remote, USA

Monday-Friday 10am-7pm CST

W2 Contract to possible hire

$18/hr (Possible Overtime)

We offer legal services to our customers and over the years, we've remained a trusted partner to entrepreneurs, finding more ways to do more for small businesses. We are looking for a detail oriented and patient individual to join our Fulfillment team. If you enjoy assisting customers over the phone and email and love solving complex problems, we would love to speak with you!

What you’ll do:

● Assist Customers with inquiries via telephone, app messaging, and email regarding government application requirements and order status

● Proficiently utilize customer support tools, systems, and procedures to provide accurate, authoritative, and timely support solutions that exceed Customer expectations

● Consistently demonstrate the ability to effectively handle difficult calls and emails

● Prepare trademark documents and forms ordered by customers at the direction of firm attorneys

● Prepare trademark search reports at the direction of attorneys

● Schedule, assist, and coordinate with firm attorneys on order and customer specific inquiries

● Remain patient and work through complex problems while on the phone with customers

● Support operations by cross-training on related jobs and perform other related duties, including QA/UAT, as directed by Management

Qualifications:

● Exceptional written and verbal communication skills

● Detail-oriented and results-driven

● Ability to work with goals/quotas and excel in a high-pressure, fast-paced environment

● Copyediting, proofreading, data entry, or academic grading experience

● Self-starter who works well with or without supervision

● Team player with excellent communication and interpersonal skills

● Legal industry background, experience, knowledge, or interest

● Experience processing complex documents such as loan applications

● Flexible in schedule and able to manage multiple assignments and possible overtime

● 1-2 years customer support experience in a high-volume contact center, legal or service environment