Dental Front Desk / Call Center Operator, School Of Dentistry, 80010

The Dental Clinic at the UMKC School of Dentistry is seeking an experienced, customer service focused individual to join our collaborative, fast-paced clinical environment. With responsibilities at both front desk and call center areas, individuals in these positions are the first point of contact for Dental School patients, visitors, faculty, staff, and students and are responsible for greeting, updating patient medical records, and providing the necessary information need to be seen in the clinic.

Front Desk Duties

Located at the main information desk, duties include but are not limited to:

• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies
• Print daily student and screening list
• Scan patients' I.D. into the system/update charts when needed
• Providing clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.)
• Page students and/or doctors, as needed
• Checking in patients for their appointments at time of arrival
• Review, update, and reasonably comprehend information contained patient charts/records
• Assign doctor codes when needed/end dates on charts
• Relay rationale for appointments which are cancelled or changed
• Input patients’ information into the computer system
• Working cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and students
• Provide doctors notes for work or school

Call Center Duties

Located in the telecommunications office, duties include but are not limited to:

• Answering incoming local, long distance, and inter-campus telephone calls and make proper connections.
• Maintain daily call schedule.
• Place outgoing and interoffice calls
• Provide telephone service functions such as coverage for vacated positions in call center.
• Will use computer to schedule patient appointments.
• Receive and respond to emergency calls, record necessary information, and notify appropriate personnel.
• Record pertinent information concerning conference, credit card and overseas calls.
• Provide routine non-technical information upon request and/or refer to appropriate area.
• Make direct calls to telephone company to report service problems.
• Assist in the maintenance of paper assignments and maintenance of records.

Message Center Duties

Located in the telecommunications office, duties include but are not limited to:

• Mail out screening letters to patients, note charts if mail was returned
• Ensure the message center is neat, presentable, and equipped with all the necessary supplies
• Review, update, and reasonably comprehend information contained patient charts/records
• Working cross-functionally with individuals at the front desk
• Input patients’ information into the computer system for appointments
• Transfer incoming and outgoing calls within the building
• Providing clear Information to patients’ and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.)
• Relay rationale for appointments which are cancelled or changed
• Provide coverage for positions in call center/front desk

• High school diploma or equivalent
• At least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

• At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environment
• Ability to balance multiple tasks simultaneously
• Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service.
• Bilingual candidates (English/Spanish) are encouraged to apply

Fully-benefit-eligible, 40-hours per week (1.0 FTE), staff position.

• Up to $17.00 per hour, commensurate with education, experience, and internal equity
• This position is eligible for a $1,000 hiring incentive (see HR-104 Hiring Incentives for Faculty and Staff)

Review of applications will begin immediately; position will remain open untill filled. Apply today!

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

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We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

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Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

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A completed COVID-19 vaccination series is required unless exempted for medical or religious reason.

We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.

Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important resource.