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Call Center Leader - Nevada

Company

Tesla
Address , Henderson, 89074, Nv
Employment type FULL_TIME
Salary
Expires 2023-07-18
Posted at 1 year ago
Job Description
What to Expect

The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling, service, and providing a world class experience. The Inside Advisor Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world’s transition to sustainable energy.

What You’ll Do

The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling, service, and providing a world class experience. The Inside Advisor Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world’s transition to sustainable energy.

What You’ll Bring
  • 3+ years of phone sales, customer service or experience in managing an inbound/outbound contact center environment
  • Excellent communication and relationship management skills, both oral and written
  • Experience in managing in a contact center environment
  • Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
  • Strong relationship management skills and the capability to explain complex technical concepts
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)
  • Legal right to work in the United States
  • Ability to obtain DMV Salesperson’s License. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
  • Requirement to follow Tesla’s information security policy

Employee Benefits
  • Back-up childcare and employee discounts
  • Full benefits from day 1 for you and your eligible dependents
  • Vision & dental plans (including orthodontic coverage)
  • Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
  • 401(k) match, Employee Stock Purchase Plans, and other financial benefits
  • Aetna PPO and HSA plans (including infertility and transgender coverage)
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Voluntary Identity Theft and Legal Services plans
  • Company paid Life, AD&D, short-term and long-term disability
  • Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
  • Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
  • 2 medical plan choices with $0 paycheck contribution
  • Adoption and surrogacy benefits