Call Center Customer Service Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively Scheduling Service Appointments, solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Keep records of all conversations in our call center database in a comprehensible way
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Seize opportunities to upsell products when they arise

Skills

• Previous experience in a customer support role
• High school degree
• Ability to multi-task, set priorities and manage time effectively
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening
• Track record of over-achieving quota

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401(k)
• Employee discount

Schedule:

• Weekend availability
• Day shift
• 8 hour shift
• Overtime

Supplemental pay types:

• Commission pay
• Bonus pay

COVID-19 considerations:
Please complete the application https://www.centennialtoyota.com/employment

Ability to commute/relocate:

• Las Vegas, NV 89129: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location