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Call Center - Bilingual Spanish
Company | Progressive Insurance |
Address | Las Vegas, NV, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-07-11 |
Posted at | 11 months ago |
Join Forbes’ 2023 Best Employer for Diversity!
- Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
- Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
- Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
- Instead of the above, two years of relevant work experience
- Two years of post-secondary education or higher
- Fluent in Spanish and English (verbal and written)
- Designated workspace free from noise and other distractions
- High-speed internet access is at your expense unless otherwise required by law
- All Progressive hardware you receive needs to be connected to a surge protector
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
- Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
- $19.50 or $21.00 per hour depending on the role you are selected for
- An additional 10% when you work evening or weekend hours
- Performance-based rewards
- Medical, dental & vision, including free preventative care
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Career development & tuition assistance
- Paid time off
- Health care flexible spending accounts, health savings accounts, & life insurance
- Wellness & mental health programs
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- 401(k) with dollar-for-dollar company match up to 6%
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