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Call Center Director Jobs

Call Center Director Jobs
By NYC Careers At , New York $58,695 - $81,000 a year
Management knowledge and skill to oversee and coordinate the delivery of multiple projects simultaneously
Strong customer and quality focus, time management skills; excellent planning and problem-solving skills
Be responsible for the growth of the unit to include staff management, productivity, and efficiency.
Advanced knowledge of Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint;Very strong administrative, planning, analytic and communication skills
Supervisory experience within a Call Center environment
Outstanding collaboration and leadership skills; Strong strategic problem-solving skills, and a high level of personal initiative
Call Center Director, Patient Outreach
By DocGo At , New York $90,000 - $120,000 a year
Outstanding management skills, with the ability to motivate a team
An analytical approach toward sales data & team member performance management
Manage a team consisting of managers, supervisors, and outbound call center associates based in New York and other locations.
Strong computer skills, including the ability to create and analyze Excel spreadsheets
Excellent written and verbal communication skills
Work with senior-level stakeholders to develop, implement, and execute successful high-volume outbound call center operations.
Center Director Jobs
By Child Care Council of Westchester At , Scarsdale, 10583 $85,000 a year

: The Center Director is responsible for planning, organizing, implementing and coordinating services of the program, exercising independent judgment and decision-making authority as delegated, ...

Center Director Jobs
By La Petite Academy At , Leesburg, 20175
1-2 years of supervisory/management experience; experience in early childhood education strongly preferred.
Must meet state requirements for education and our center/school requirements.
CDA, associate, or bachelor’s degree preferred in Early Childhood Education or related field.
You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
You want recognition. We provide a positive, fun workplace where employees are appreciated.
Be a team player! Recruit, select, and retain quality staff.
Center Director Jobs
By The Learning Experience At Philadelphia, PA, United States
Have two or more years of center leadership/management experience (highly preferred) or at least one year of center leadership/management experience (required).
Annual Management trip to a foreign destination all expense paid with a plus one
Competitive Benefits: Enjoy health, vision, and dental insurance, a 401K plan, a pet discount plan, child care discounts, and more!
Hold a Bachelor's degree in Early Childhood Education (ECE) or a related field (highly preferred).
Demonstrate strong knowledge of state licensing rules and regulations.
Build and maintain a highly qualified staff by actively sourcing, training, coaching, and engaging with current and prospective employees.
Center Director Jobs
By The Learning Experience At San Antonio, TX, United States
Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.
Daily management of classroom ratios
Manages team to ensure curriculum is executed in alignment with brand standards;
Manages new hire paperwork and all employee files in compliance with state licensing regulations
Builds and communicates center schedules to ensure appropriate ratios are always intact and labor is effectively managed to budget.
Manages relationships with state licensors and conducts center evaluations
Center Director Jobs
By Ombudsman Educational Services At Powder Springs, GA, United States
Performing a wide range of managerial responsibilities including, but not limited to: staff supervision, scheduling, technology, and facility.
Minimum 5yrs Alternative Education Experience
Minimum 5yrs Secondary Education Experience
Consulting with and assisting teachers in the classroom with teaching students social, problem-solving, and conflict resolution skills.
Demonstrating effective leadership, team building, and written skills.
Bachelors Degree in Education or related field
Director Of Call Center Operations !!
By BRIAN A SIPLEY At United States
5+ years of previous Call Center/Customer Service Management experience
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Bachelor's degree of Business Administration or equivalent education training and experience
Remote/At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)
Must have experience managing a team of over 300+ personnel.
Proven working experience with call center systems
Director Of Patient Services, Call Center Coe
By TEEMA At Greater Chicago Area, United States
Experience leading Call Center Managers and Team Leads within digital health.
Manage and mentor Patient Care Team Managers and Leads in CoE
Lead Patient Care Team, ensuring exceptional patient experiences.
Proven experience managing growth in scale, costs and refining the delivery of Center of Excellence teams.
Proven experience managing large, distributed teams in a fast-paced, complex environment.
Develop scalable infrastructure for patient care delivery, refining operating models, processes, and metrics.
Director Of Call Center Operations
By JourneyOne Tech At New York City Metropolitan Area, United States
Proven leadership skills with a strong ability to motivate and manage a team.
Minimum of 10 years of experience in managing large teams in a call center environment.
Excellent communication and interpersonal skills.
Strong analytical skills with the ability to interpret complex data.
Experience with [specific software or technology tools].
Detail-oriented with a strategic mindset.
Director Of Call Center Operations
By Sipley The Best At Sanford, FL, United States
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Build and maintain related reporting and metrics for Executive team to evaluate performance.
Develop policies/procedures to support the function of the company
Directs the day-to-day operations of the call center ensuring service and quality metrics are at minimum met but preferably exceeded.
Ability to work across diverse personalities and agendas
Ensure that all projects are delivered on-time, within scope and within budget
Director Of Inbound Call Center
By Confidential At Utah, United States
REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)
● Leadership & Team management
● Customer Experience / Technology
● Excellent communication skills and expertise in multiple communication platforms.
○ Hold leaders and teams accountable to the Organizational KPIs on a regular basis.
○ Hold and participate in leadership offset events multiple times per year.
Director Of Admissions Call Center
By Staffosaurus At West Palm Beach, FL, United States

Director Of Admissions Skills And Qualifications

Strong Computer Literacy, Experience With CRM And CCS Preferred

Call Center Site Director
By OneTouch Direct At Nashville, TN, United States
Detail orientation, organizational, prioritization, and time management skills; experience preferred.
Provide leadership for the management teams to achieve desired service levels, expense control, employee development and key KPIs.
Work cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results.
Operations management: 2 years (Required)
operations management: 2 years (Required)
Effectively and knowledgeably represent the site in all meetings and presentations as required.
Managing Director, Global Call Center
By Evolent At United States
● Deep knowledge and experience procuring and implementing core contact center
management, and quality management) as well as typical contact center performance
Preferred Experience We Look For
● 10 years of experience with progressive leadership responsibility, including 5 years of
experience leading a national or global contact center operation
● Successful track record of delivering high quality customer experience through a call
Center Director Jobs
By Sylvan Learning At Paramus, NJ, United States
Strong word processing, data entry, and other administrative skills
Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Manages the day-to-day operation of the Center
Promotes financing options that meet the customer’s needs and manages the application/closing process
Manages marketing and sales activities to drive new enrollments
Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
Center Director Jobs
By HealthPRO Heritage At Newport News, VA, United States
Effective time management skills and the ability to manage multiple tasks at one time.
Ability to deliver and accept constructive feedback and develop knowledge and skill sets
Three years of Outpatient experience required.
Competitive Compensation | Full Benefits included (see below)
Provides support related to continuing education for team
CURRENT AND ACTIVE Board Certification as a Behavior Analyst by the Behavior Analyst Certification Board
Director, Call Center Jobs
By Tend At Nashville Metropolitan Area, United States
Strong organization & project management skills
Create process and implement platform for cataloging institutional knowledge across all of Tend’s research and insights
Work closely with marketing, design, digital product, CPG, in studio operations, MX, HR to improve Tend’s member and staff experience
This role reports to the VP of Member Experience
6 to 10 years of progressive experience with customer experience measurement, conversion optimization, and customer engagement.
Experience leading large teams and highly cross functional roles
Deputy Director Of Contact Call Center
By Equus Workforce Solutions At Houston, TX, United States
Minimum five years of Call Center/Contact Center management experience
Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience.
Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
Computer Skills: Microsoft Outlook and Word, knowledge of Ring Central contact center technology a plus
Manages and expands client and coworker relationships.
Sr Project Director-Call Center
By Maximus At Columbia, South Carolina Metropolitan Area, United States
Strong communicator, management/leadership skills, organizational, planning and project management.
Review management, productivity, and financial reports and studies to ensure program objectives are met.
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches and whitepapers and concept development.
Performs other duties as may be assigned by management.
Manage external and internal customer relationships to include high ranking state and local government officials.
Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are seeking an experienced Call Center Director to join our team and help us provide exceptional customer service. As the Director, you will be responsible for developing and implementing strategies to ensure customer satisfaction, managing staff, and overseeing daily operations. If you have a passion for customer service and are ready to take on a leadership role, this is the job for you!

Overview:

The Call Center Director is responsible for overseeing the day-to-day operations of a call center. This includes managing staff, ensuring customer satisfaction, and developing strategies to improve customer service. The Call Center Director is also responsible for developing and implementing policies and procedures to ensure the highest level of customer service.

Detailed Job Description:

The Call Center Director is responsible for managing the day-to-day operations of a call center. This includes managing staff, ensuring customer satisfaction, and developing strategies to improve customer service. The Call Center Director is also responsible for developing and implementing policies and procedures to ensure the highest level of customer service. The Call Center Director is also responsible for developing and implementing customer service training programs, monitoring customer service performance, and ensuring customer service standards are met.

What is Call Center Director Job Skills Required?

• Excellent communication skills
• Strong leadership and management skills
• Ability to motivate and lead a team
• Ability to analyze data and make decisions
• Knowledge of customer service best practices
• Knowledge of call center operations
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Call Center Director Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or call center management
• Experience in developing and implementing customer service training programs
• Experience in developing and implementing customer service policies and procedures

What is Call Center Director Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of call center operations
• Knowledge of customer service software
• Knowledge of customer service metrics

What is Call Center Director Job Experience?

• 5+ years of experience in customer service or call center management
• Experience in developing and implementing customer service training programs
• Experience in developing and implementing customer service policies and procedures

What is Call Center Director Job Responsibilities?

• Manage the day-to-day operations of the call center
• Develop and implement customer service training programs
• Monitor customer service performance
• Ensure customer service standards are met
• Develop and implement policies and procedures to ensure the highest level of customer service
• Analyze customer service data and make decisions based on the data
• Motivate and lead a team of customer service representatives