Call Center Agent Ii

Call Center Agent
We are currently seeking a highly motivated Call Center Agent to join our team. The ideal candidate will be responsible for handling a large volume of calls and emails on a daily basis, actively engaging with customers, and providing exceptional customer service.
Responsibilities

• Collaborate with team members and other departments to provide optimal customer service solutions.
• Identify and suggest opportunities for process improvement or efficiencies to enhance the overall customer experience.
• Accurately enter customer data and process transactions in relevant databases, ensuring data accuracy and following company policies and procedures.
• Provide troubleshooting and technical support to customers, using proper escalation procedures as needed.
• Resolve customer concerns and complaints in a timely manner, ensuring customer satisfaction and maintaining a positive brand image.
• Continuously develop and maintain knowledge of products, services, and procedures relevant to the position.
• Answer incoming calls and emails from customers regarding product inquiries, customer service issues, and account support.

Requirements

• Proficient in use of computers and relevant software, including Windows and Microsoft Office Suite.
• At least 2 years of experience in a call center, customer service, or related field.
• Strong ability to multitask and prioritize workload, including handling multiple channels of communication (phone, email, chat).
• Demonstrated ability to work independently, as well as effectively in a team environment.
• Flexibility to work various schedules, including evenings and weekends, as needed.
• High school diploma or GED equivalent required, college degree preferred.
• Excellent communication and interpersonal skills, including active listening and conflict resolution abilities.