Cafe Operations Project Manager

Blue Bottle Coffee is a passionate and growing team of hundreds around the world, united by the simple purpose of connecting the world to delicious coffee. We roast across the globe, make delicious drinks, clean up after ourselves, bake cookies, get change at the bank, and say please and thank you. We’re an impossibly eclectic group of coffee experts, artists, writers, sensory scientists, bakers, designers, and all-around dreamers, who also happen to be some of the most hard-working and talented in the business. Join us.

• This is a remote-based position with a requirement for employees to be based in one of the following seven metropolitan areas:

The San Francisco Bay Area

Los Angeles

San Diego

Boston

Chicago

DC

New York City

About The Job

The Cafe Operations Project Manager will report into the Director of Cafe Operations and is responsible for leading and executing initiatives that support cafes and enable more efficient operations.

Project Managers don't just coordinate, they deliver, lead and connect - you will bring your unique skills to the team and be able to drive your own initiatives, collaborate on others and deliver outcomes as well as guiding others on how to succeed. You will lead cross functional teams to create plans that improve cafe operations - determining project resources, creating deliverables and milestones, monitoring progress, and keeping stakeholders informed the entire way - executing on time, on budget, and on strategy. In addition to leading operations initiatives, you will also serve as a critical member of cross-functional teams, identifying how cafes will be impacted by company initiatives and building the plans to bring those initiatives to life in cafes. Ultimately, the Cafe Ops Project Manager is responsible for bringing to life everything that we deliver to our cafe teams and cafe guests.

You bring varied experiences and curiosity, together with planning and collaboration capabilities that will enable us to drive our initiatives and accelerate the cafe business for the future.

You Will

• Collect and analyze quantitative and qualitative cafe data; test hypotheses on what is happening in the field and how to improve on the current state through targeted pilots and initiatives
• Drive continuous improvement and consistency of cafe operations across our regional markets, ever improving the team and guest experience and improving our performance
• Conduct Kaizen calls to identify where things could have gone better and incorporate those learnings into operations going forward
• Own and manage detailed launch plans for new products, tools, systems, processes, and organizational initiatives; identifying risks, mitigating them and escalating where needed
• Partner closely with cross-functional teams to operationalize initiatives and launches that will impact cafe teams, advocating for effective and realistic outcomes
• Lead cross-functional project teams to define, create, document, pilot, measure and roll out cafe operational systems, processes, and standards, which simplify and enhance the team and guest experience
• Manage cafe operations project plans, timelines, budgets, assets, and overall project organization to ensure requirements and deliverable dates are clearly communicated, understood and executed.

You Are

• Deeply passionate about experience (both external guests and internal team) and find ways to continually elevate what we do through improving processes and tools
• Able to plan and organize a complex task or project from start to finish
• An excellent written and verbal communicator, able to effectively distill a lot of information and detail into the why, how, what that inspires teams to make change happen successfully
• A problem solver with a positive attitude, bringing creativity and new ideas to every challenge
• A voracious, fast, and ever curious learner, deeply interested in our cafes’ operations and quick to help us improve all aspects of operations
• Deeply analytical, not only deriving insights from the data we have but always finding new ways to collect information to assess the current state and opportunities to improve
• A self starter, eager to set ambitious goals & roll up your sleeves to accomplish them
• Able to thrive in a high-paced, fast-changing, ambiguous, changing work environment; you also enjoy having multiple projects going at once.
• Both detail-oriented and strategic, ‘sweating the small stuff’ but also seeing the big picture
• Exceptional at building relationships, gaining quick credibility, influencing and leading cross-functional leaders across business functions and geographies to drive initiatives.

You Have

• 2+ years of retail leadership or equivalent experience, leading operations, change and people development. Direct ownership of a P&L preferred
• Directed project or process optimization work from initial idea through training and implementation Experience collaborating and problem-solving in cross-functional teams
• A deep love for great coffee, food, and exceptional team and guest experiences
• Project management and/or process optimization experience in retail Demonstrated successful experience in identifying an issue, defining steps needed to resolve it, then developing, executing, and implementing a successful plan

A Few Benefits We Offer

• 401(k) plan
• Discounts on any Blue Bottle food items and merchandise
• Paid time off
• Free drinks at any of our cafes
• Health, dental, and vision coverage for eligible employees starting on your first day

This position has a minimum salary of $90,000. This salary is a good-faith estimate for this position. The final salary offer will be determined after reviewing relevant factors, which include a candidate's qualifications and experience, where appropriate.

Physical Requirements

The following is a list of the physical activity, requirements, and environmental factors related to this role. Blue Bottle is committed to partnering with all candidates and employees to ensure reasonable accommodations are made to meet the following:

• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and written documentation
• This role requires travel up to 50%.
• Environment: this role is protected within a building, but may be exposed to mild changes in temperature with heating or air conditioning.
• Expressing or exchanging ideas by means of the spoken word;Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication.
• Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Additional walking, stooping, sitting, and mobility may be required. Exposure to outside environmental elements may be experienced due to travel through airports, airplanes, and in between facilities
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Occasionally walking, climbing stairs, and standing occur in this role.

At Blue Bottle Coffee, you’ll be a vital part of our guests’ experience and a crucial link in delivering the most delicious coffee we can find to every person who walks through our doors, whether in person or online. If you’re ready to bring beautiful and thoughtfully rendered experiences to life, please apply and join us.

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

We will consider for employment qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.