Business Systems Analyst - Supply Chain

Contract Length:

12 Months

Approved Remote Locations:

San Francisco Bay Area, CA | Los Angeles, CA | New York, NY | San Diego, CA | Houston, TX | Denver, CO

Facebook’s IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are currently looking for an experienced individual to support in day to day operation for tooling and process.

Job Responsibilities:

Operation support -

• Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
• Update tooling configuration for team lead approval to support operation.
• Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
• Escalate Tier 2 issues to respective teams and follow up for resolution.
• Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide).
• Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
• Provide Tier 1 oncall support for Supply Chain tooling issue triage and troubleshooting.

Process Improvement Support -

• Assist on projects to coordinate on user acceptance testing (UAT), debugging and provide status updates.
• Value streaming as a process, Identify opportunities for improvement and develop solutions for simple problems.
• Engaging business team for enhancement requirements - understand operations process, business problems, validate impact metrics and propose for prioritization.
• Monitor and report status. enhancement implementation.
• Create and maintain process/training documentation (update WIKI)
• Assist with global process/tooling rollout.

Minimum experience needed:

• Problem solving skills
• Data analysis skills
• Basic project management, experience in user acceptance testing
• 3 years experience in Supply Chain, desired to be in areas of order management, warehouse operation, transport management.
• Bachelor's Degree Required
• Experience working with cross functional partners
• Experience in writing SOP/training guide
• 5 years overall experience

Desired Experience:

• Customer handling experience.
• Global exposure