Business Services Program Manager

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

About NetApp

We are forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we cannot do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it is in our DNA. We push limits and reward great ideas. What is your great idea?

Job Requirements

• Evaluate existing programs and create an action plan and go-forward strategy.
• Develop and manage a communication program that clearly and creatively informs the employee population of the program goals, changes and enhancements.
• Program manages global service RFP’s working with key stakeholders, creating the RFP documents, and managing through the transition.
• Provide vision, leadership, and oversight of all aspects of the Business Services Programs including our on-site cafe, coffee bars, break rooms and catering services, and other related amenities
• Plans and coordinates all local communications, newsletters, and digital content.
• Manage a vested relationship with Food Service Program partners in all locations including measuring service levels, program quality, and financial P&L management
• Lead efforts to incorporate Experience initiatives in all Cafes to reinforce what is important to NetApp employees with respect to value, health, community, and the right diversity of offerings.
• Develop documentation and processes and procedures to ensure supplier training and onboarding of staff is efficient and in line with NetApp’s expectations.
• Oversees employee perks and works with local community businesses to partner with NetApp for employee discount programs.
• Plans, executes, and manages internal events and serves as primary contact for external events being hosted on-site.
• Continuously explore a variety of new food options and determine suitability for inclusion in Food Program.
• Work to consistently align the organizations to drive employee engagement, participation, and collaboration.
• Stay abreast of new food & health trends to continuously improve the quality of the Food Program on all levels, ensuring an optimal customer experience.
• Develop key performance indicators that measure business success in a win-win approach that ensure program success. Manage and track program cost to plan.

Relationship Management

• Ensures delivery of committed services and overall satisfaction with Company performance.
• Acts as a key interface with clients regarding food service, office, catering, events programs
• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Demonstrates leadership, responsiveness, and creativity in finding solutions for service delivery challenges.
• Ensures all suggestions are received and responded to with high-touch communications.

Service Delivery

• Seeks to continuously improve processes, systems, and overall employee client satisfaction.
• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance indicators, and scores favorably on the client satisfaction surveys.
• Provides direction/information to vendors, facilities staff, and service providers as required to ensure excellent coordination/execution of work within the client environment with minimal disruption.
• Ensures vendors and catering providers are meeting agreed-upon delivery and quality expectations.

Financial Management

• Leads and manages the food service budget and forecasting process while being measured against client performance metrics.
• Provide reporting on Food Program costs as well as key financial indicators such as check averages, participation, cost trend, etc.…
• Monitors spending and budget to ensure adherence to plan and lowest cost of the program for the highest level of service and quality.

Education

• BA/BS or equivalent experience
• Ability to manage various personalities and relationships to bring optimum results to the program.
• Corporate/Large Scale Food Service experience a plus
• 2 years of relevant experience in the food service industry at the global level
• Superior vendor contract management, financial skills, and budget experience
• Adobe Illustrator experience preferred
• Superb user of MS Office, and outstanding written, and verbal communication skills
• This is a position is primarily an in-office position verses being home based.
• Hospitality/Event planning or education preferred.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

USA Residents Only:

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is [$Hiring Range Min] – [$Hiring Range Max]. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).