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Business Relationship Manager Jobs

Company

VikingCloud
Address , Remote
Employment type
Salary
Expires 2023-12-06
Posted at 8 months ago
Job Description

Location: Remote US


About VikingCloud
VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world’s leading acquirers and payment service providers. VikingCloud also works with the world’s largest brands helping them proactively mitigate evolving cyber threats and business risk. VikingCloud’s Asgard Platform™ processes billions of security events daily, providing real-time intelligence access to an organization’s cyber risk landscape. Headquartered in Dublin, Ireland, with operations in the United States, Australia, India, Philippines, Poland, Sweden, South Africa and the United Kingdom, VikingCloud has clients in more than 100 countries and a global team of more than 1,000.

This P osition
The primary function of the Business Relationship Manager is to support and drive the growth of VikingCloud business in the Level 4 space by managing client engagement for our business and overall customer satisfaction as it relates to our clients.
The Business Relationship Manager is a highly visible position with the ability to have a direct impact on the company’s continued growth and success.

Responsibilities

  • Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions.
  • Track and manage all open action items ensuring to keep client updated on progress associated with each item on a regular basis.
  • Travel as needed for in-person meetings with customers and partners and to develop key relationships.
  • Managing the BRM engagement cycle and processes to maintain and grow the customer base.
  • Manage complex multi-tier customer relationship.
  • Compile information and data related to customer interactions and provide regular updates to Senior Leadership Team.
  • Help to define and refine support processes that drive desired customer outcomes and identify improvements where and when required.
  • Manage customer expectations and contribute to a high level of customer satisfaction.
  • Act as the single point of contact for all customer interaction and be an advocate for clients internally.
  • Provide detailed and accurate merchant volume forecasting.
  • Manage key customer relationships and participate in closing strategic opportunities.
  • Manage all client change requests through the delivery process from initial estimating through to deployment.
  • Maintain customer, industry, and related contacts to anticipate developments and trends in concepts, programs and other areas.
  • Leverage their customer relationship to advance sales opportunities and support processes that build long-term business relationships through VikingCloud’s products and solutions.
  • Liaise with internal teams to resolve customer issues and concerns.
  • Manage relationship with assigned customers, act as primary contact for all assigned customer needs.

Qualifications

  • Bachelor’s degree in related business or technology field (payments/cyber security/PCI DSS experience an advantage)
OR
  • Project Management/Business Relationship Management qualification (BRMP).
  • Payments/cyber security/PCI DSS experience an advantage.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state or local protected class.