Business Analyst/Project Coordinator

Job Title: Business Analyst/Project Coordinator

Duration: Full-Time.

Location: Remote.

Role Specific Duties:

Primary responsibility to gather information and prepare reports for management on various processes and systems performance

Produce regular and adhoc operational reports as well as Executive level dashboards

Work with project managers and lead engineers in analyzing business processes, conducting gap analysis and ensuring smooth delivery of services

Review and edit requirements for specific business processes and recommendations related to proposed solutions

Conduct data pulls to validate operations are working properly

Support fraud analysis efforts with the objective of preventing identity theft, misuse of data and unauthorized disclosure

Provide support to security audits and incident investigation efforts

Prepare presentations and status reports as directed by the project manager

Assist in the facilitation of team meetings and maintain meticulous meeting minutes

Required Qualifications

5+ years of experience in an information technology industry with a basic understanding of IT systems and business analysis

3+ year dealing with a data intensive assignment

Incident and Request Fulfilment Ticket assignment/resolution experience (ServiceNow experience a bonus)

Capable of working in an environment that is demanding, sometimes stressful and requires independent thinking, problem resolution and responsible actions with minimal direct oversight by senior management

Must be highly organized and have a systematic approach to tracking and managing daily activities

Excellent written and verbal communication skills

Self-motivated individual with ability to work independently to deliver positive results

Ability to multi-task and effectively prioritize competing needs

Strong "can-do" attitude, willing to do whatever it takes to support the project

Strong mastery of Microsoft Office – Excel, Word and Power Point

Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.