Business Analyst Jobs

Must Haves:

• 5 years Business Analyst experience
• Strong Microsoft Office and Excel skills
• 2-3 years’ experience working in or with Salesforce.com, preferably Sales and Marketing cloud.
• Some training background – has experience in user adoption to roll out salesforce to new users
• Experience working with external stakeholders/end users.
• Prior experience working with organizations such as Dealer/Franchise, OEM, and Retail business models.
• Agile Scrum experience (sprints, requirement gathering, QA UAT, etc.)
• Strong experience generating requirements and process documentation – Jira ideally.
• 4-year degree in related field

Plusses:

• Manufacturing, Consulting, Retail industry experience
• Salesforce Communities
• Familiarity with SQL and/or PowerBI
• User training experience
• Scrum Certification

Day to Day:

The Business Analysts will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.

Responsibilities:

• Help design, document, and maintain system processes
• Serve as a trusted partner of the assigned department(s), including understanding their business goals actively contributing to their initiatives
• Collaborate with IT leadership on roadmap planning and prioritization
• Work with business leaders to guide proper usage of the systems, provide training session/content to support end user utilization (New user groups or business functions)
• Contribute to major project success within the department, when relevant, by leading as a project manager to coordinate inputs from the department, IT, external stakeholders, and executive leadership as required
• Monitors end-user usage of systems and identifies trends or opportunities for engagement.
• Interface on day-to-day basis with the business and IT stakeholders to triage and gather requirements for system changes, both incremental and transformational improvements
• Preparing management reports to track status of deliverables, system usage KPIs and delivery progress against roadmap
• Assist with project management as assigned
• Develop and maintain a comprehensive view of current state processes and system landscape for assigned department(s) and monitor key metrics to evaluate efficiency and pain points
• Coordinate and assist with new feature/functionality rollouts with support and communications to user groups