Business Analyst Jobs

As a business analyst on the Kellogg Information Systems (KIS) team, you will be responsible for projects and services supporting Kellogg’s sales, marketing, and educational platforms. This includes opportunities beyond traditional business analysis (e.g., requirements and design), including opportunities to lead projects as well as gain experience managing systems typically found in larger shops. You’ll work with customer relationship management systems (i.e., Salesforce, Slate), content management systems (i.e., Sitecore), customer data platforms (i.e., Tealium), and DevOps (i.e., Azure DevOps). This position focuses on building out the technology needed at our top to mid-funnel digital marketing solutions, specifically managing our Sitecore CMS.

Please note: Experience with traditional business analysis techniques (e.g., requirements gathering) and systems implementation is required. The ability and willingness to develop expertise in new tools is a must. Candidates with enterprise CMS expertise (e.g., Sitecore, Acquia, Adobe) are preferred. Candidates with familiarity with digital marketing concepts and applications beyond CMS, including CRM, CDP, email marketing are preferred. Experience working on teams using agile product or project management methods, such as Kanban, preferred. Experience supporting integrations (e.g., requirements, testing, and troubleshooting) is a plus.

Northwestern employees take advantage of excellent healthcare and retirement benefits as well as generous paid time off. Your career growth is a priority: Northwestern offers a variety of professional development opportunities, including tuition (self and dependents) benefits as well as funding and support for training and professional certifications. This is a hybrid position that balances limited time in the office with flexible work from home and work life balance accommodations. If you feel this could be a great career match, please apply today!

Specific Responsibilities:

• Serve as KIS' primary Sitecore system administrator and subject matter expert (SME).
• Collaborate with others to extend our reach into new web platforms for internal and external purposes, as needed.
• Lead periodic API integrations, including requirements and testing.
• Establish and maintain support documentation.
• Manage the prioritization of the backlog, including feature enablement, enhancements, maintenance & patching, and resolving defects.
• Collaborate with vendors on periodic, large-scale projects (e.g., system upgrades).
• Manage body of work using a lightweight agile process (e.g., Kanban).
• Collaborate with others to improve to harden our privacy and security controls, as needed.
• Collaborate with developers on deployment planning and related QA (e.g., checklists).
• Work with UX, sys admins, analysts, and onshore and offshore developers to establish appropriate requirements (e.g., user stories).
• Monitor system alerts for performance issues and security alerts for critical patching.

Miscellaneous

• Performs other duties as assigned.

Minimum Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.
• 2 years functional/business/system analysis or other relevant experience required.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.