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Business Analyst I (Us) - Service Quality, Ready Helps

Company

TD Bank

Address , Greenville, Fl
Employment type FULL_TIME
Salary
Expires 2023-06-28
Posted at 1 year ago
Job Description

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

The Business Analyst i position is on the Service Quality, Ready Helps Team.
Hours are Monday - Friday, 9:00am - 6:00pm. Collections & Recovery resolution background is preferred.

The Business Analyst I provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.

Job Requirements

Contributes and supports the Requirements Management/work packages for Tier 4- 5 low risk and regulatory projects or initiatives
Sound knowledge of business analysis, project delivery practices and standards across the project life-cycle
Gains/acquires a basic understanding of business and user interaction with technology throughout project delivery
Work performed under management guidance and supervision
May identify and contribute to problem resolution
Supports and may contribute to communication and change management activities
Must be eligible for employment under regulatory standards applicable to the position.

Qualifications

Undergraduate degree
2+ years related experience
Preferred Requirements:
USCA Collections & Recovery experience
Experience with escalated/supervisor related customer calls/concerns

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Family

Business Analysis

Job Category - Primary

Business Analysis / Reporting

Job Category(s)

Business Analysis / Reporting

Hours

9:00am - 6:00pm - Monday - Friday

Business Line

TD Bank AMCB

Time Type

Full Time

Employment Type

Regular

Country

United States

State

Florida, South Carolina

City

Greenville, Jacksonville

Work Location

4600 Touchton Road, Building 200, Suite 400, Greenville Campus Building B - 200 Carolina Point Parkway

State (Primary)

Florida

City (Primary)

Jacksonville

State #2

South Carolina

City #2

Greenville

Job Expires

30-Apr-2023