Business Analyst - Der Billing & Value Product Team

About The Job

We are looking for a Business Analyst to join the Ivy Product Management Team as a member of the DER Billing and Value Product Team helping deliver solutions that provide tangible value to customers, the business, and that deliver outstanding user experiences. The DER Billing and Value Team is responsible for Ivy’s Virtual Grid platform that supports our split value solar billing programs that are the core of Ivy’s service offerings. This position reports to the lead Product Manager and works closely with the UX Designer and Tech Lead for this Product Team. In this role you will also collaborate closely with the larger product department team members within functional groups such as engineering, data science, and product management members as needed and necessary to coordinate requirements. You will be expected to focus on detailed requirements and scenario testing that inform technical features and documentation that will be necessary for the product development process, colleague knowledge transfer, and ongoing product maintenance.

What You Will Be Doing

You will be working with product management to establish product roadmaps and assist in work that will help prioritize the product backlog in alignment with team and company OKRs. Supporting the product team using quantitative and qualitative data to support business decisions and by developing an understanding of the product vision, the product, users, and the external market. You will also work with the UX manager to assist in develoing, executing, and analyzing customer research, both qualitative and quantitative, to ensure we are providing value to end users. Also, you will be collaborating with the engineering team to document requirements to the team through user stories, supporting documentation, and acceptance criteria.

• Creating reports and dashboards to monitor product performance by creating metrics or using existing product metrics to develop a deep understanding of product health and the customer experience.
• Performing market research and collecting customer feedback to make recommendations about product strategy, features and requirements to ensure the product is providing value to end users.
• Help with ongoing updates to utility rate research required.
• Working within Agile project methodology and participates in Scrum ceremonies, including stand-ups, sprint planning, retrospectives, demos, grooming, and release planning.
• Create data feature driven design models in collaboration with the data science team to test requirements and make sure they pass scenario testing and goals.
• Working across the organization including with marketing, sales, account management, and operations to ensure a smooth launch of new products and features.
• Work on technical documentation needed to support energy data and accounting driven features.
• Create data catalog documentation related to product data points available to clients.
• Collaborate with the policy team as they evaluate new utility jurisdictions and rate differences within those markets.
• Driving consumer intelligence through the development of external and internal data sources that improve the business’s understanding of the product’s market, competitor activities, and customer activities.
• Creating product documentation as necessary including technical requirements, acceptance criteria, roadmaps, user scenarios, user stories, and feature availability.
• Working with internal and external stakeholders to perform initial product analysis to assess the user value for any requested features as well as their potential impact.

Requirements

• Strong interpersonal, written and verbal communication skills.
• Two or more years experience in product or data analysis with a proven track record of developing, communicating, and gaining consensus surrounding feature sets for a platform product supporting a consumer/employee facing product portfolio.
• Demonstrated success in working with digital product teams – leading collaboration between external and internal engineering, user experience, project management, and customers.
• Strong analytical skills and a drive to experiment; ability to use data to drive decision making in product development.
• Excellent multitasking and problem-solving abilities.
• Proficient in using spreadsheets and database programs to manipulate and analyze data
• Bachelor’s degree in a related field.
• Experience working within an Agile project methodology and participating in Scrum ceremonies, including stand-ups, sprint planning, retrospectives, demos, grooming, and release planning.
• A critical thinker with business acumen able to find creative solutions.

Additionally Desired

• Experience with financial products, distributed renewable energy, or billing services.
• Experience exploring data with Python or SQL languages.
• Located in the San Diego area and able to work a flexible hybrid home and office work schedule.

Benefits

Salary Range

$80,000- $120,000 annually

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs.

Benefits

• 401k Plan
• PTO
• Health Insurance
• Sick Pay
• Monthly Electric Vehicle & Fitness Stipends
• Great Office Environment

About Ivy

We are a team that is on a mission to evolve the way that shared buildings create, use, and think about energy.

We connected as a team with the firm conviction that we can use technology and innovative problem solving to fix the problems that exist for distributed energy asset growth in a shared building environment. Our team comes from a variety of different backgrounds including real estate development, energy monitoring software, and solar industry operations.

Hit Go - Team Values

Harmony - "Enjoy what you protect."

Innovation - "Did I create today?"

Transparency - "Embrace open dialogue."

Growth - "Seek beyond your comfort zone."

Ownership - "Know your value, own your value."