Systems Analyst - Ctg

Systems Analyst
United States
New
Healthcare IT
Apr 18, 2023Post Date
23200636Requisition #
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CTG is assisting a client for a Application Security Systems Analyst!
Duration: 3+months
Job Overview
The Application Security Systems Analyst provides application support of the Scheduling and Financial, Athena IDX and EcareNEXT systems for the Physician Practices as well as Hospitals as they are being implemented. Perform functions of analysis of tickets, provisioning of users access across the practices and hospitals in multiple applications. Maintaining audit files for all our applications, maintenance of Active Directory users and groups and assist in implementation of Physician Partner Projects and Hospital. The systems analyst will coordinate with project managers and business owners to implement projects and change orders successfully. Will monitor and document performance of the software, make recommendations on solutions to maintain acceptable levels of system performance to the end user community.
Responsibilities

• Strong focus on customer service
• Provide accurate and timely information and escalates when there are issues.
• Work under the direction of the Manager to provide technical application solutions for assigned business areas.
• Knowledge transfer with other team members to improve overall team education level
• Provide data to generate team performance metrics.
• Interact with clients while provisioning access to ensure access is working correctly.
• Troubleshoot access issues, application issues and assist in auditing reviews.
• Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
• Participate in focus groups and workshops, attend vendor training and demonstrations.
• Run projects independently working with PMs to successfully assist in user go lives and system activations.
• Provide production support.
• Ensure efforts to continually improve domain knowledge.
• Assist in supporting activations and rollouts.
• Systematically review and audit applications and users assigned to the access.
• Work closely with business analysts on the implementation of newly acquired practices.
• Customer focus and close alignment with the customers’ business objectives.
• Experience with Active Directory is preferred
• Ensure the quality of the deliverables as per the defined defects standards
• Adherence to the defined standards.
• Actively participate in meetings and make valuable contribution.
• Creating groups, adding, and removing groups from users in Active Directory.
• Excellent written and oral communication skills, including presentation skills.
• Interface with Business Analyst to assist in resolving support calls escalated by the Service Desk.
• Experience with ServiceNow is preferred.
• Other responsibilities as needed.
• Assist in training and educating new team members
• Analyze and solution incident and change order tickets within the required SLA’s (Service Level Agreement).
• Document issues with resolutions and share with team members to improve team productivity.
• Design and execute unit, system and integration test plans for new developments/releases/reports.
• Maintain technical documentation based on standard operating procedures in support of the assigned application.
• Work in ticketing system to update, review, and work on access requests, change controls for users’ access.
• Participate in focus groups and workshops, attend vendor training and demonstrations.
• Consistent efforts to deliver quality solutions as per agreed scope.
• Strong analytical and problem solving abilities.
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
• Experience with Cerner Soarian application is preferred.
• Possess technical knowledge of assigned application technology.
• Take initiative and drives to bring to logical conclusion; proactive approach.
• Perform application maintenance activities

Working arrangements -

• May be required to work off hour shifts.
• 24/7 Support when assigned to an on-call rotation.

Education And Experience

• BA or BS degree preferred or other relevant combination of training and experience.
• Academic and professional qualifications

Experience

• Strong Microsoft suite knowledge ( Word, Excel, Project and Power Point)
• 1-3 years practical experience in providing technical support and maintenance in assigned product or equivalent.

For immediate consideration please email [email protected]
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information

• Travel: No
• Work Remote: Yes
• Education Level: Associate's Degree/College Diploma (±13 years)
• Job Function: Systems Analysis