Branch Manager Jobs

Who We Are & What We Do:

If you’re looking for an exciting career opportunity, you’re in the right place. Santa Cruz County Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area. We engage in impactful volunteering and support the greater economic vitality within our tri-county reach. Our success is due to our amazing team of exceptional, experienced, knowledgeable, and success-oriented employees.

We’ve been recognized with numerous community leadership awards and our team gives 500+ hours of volunteer service each year. A few honors we’ve received locally, include:

• SANTA CRUZ SENTINEL READERS’ CHOICE Voted #1 Best Bank, 6th year
• SECOND HARVEST FOOD BANK Big Step and Platinum Award for Holiday Food Drive
• GOOD TIMES BEST OF SANTA CRUZ COUNTY Voted “Best Bank”, 10 consecutive years
• SANTA CRUZ WAVES MAGAZINE Swellies Award, 4th year

About the Role:

The Branch Manager is responsible for managing all aspects of the daily operations of the Bank’s high volume headquarters branch location. Ensures the branch staff adheres to the Bank’s Client Service Standards. Sets the leadership example through measurable actions activities that support the Bank’s Core values. Provides effective managerial oversight of branch team, providing coaching and feedback to staff as needed. Supports client needs by handling more complex issues. The Branch Manager effectively offers, promotes and refers bank products and services to new and existing clients to meet individual and branch targets.

The Branch Manager supports, hiring, recruiting, and training support for new hires. Additionally, the Branch Manager is responsible for annual goal setting, and performance management to ensure staff members successfully achieve their assigned KPIs/goals. Provide effective communication of process, policy & procedural changes. Provide coaching and feedback to staff as needed. Must have a strong knowledge of Bank products and services, additionally support training & cross training opportunities to further staff knowledge. Support client needs by handling highly complex issues including client complaints and complex transactions. Endeavors to offer, promote and refer bank products and services to new and existing clients. Required to participate in an external community civic or event on behalf of Santa Cruz County Bank.

Preferred Education:

• A.A in Business Administration/Finance or equivalent experience

Prior Experience Required:

• 2-3 years supervisory experience
• 5-7 years branch operations experience in a banking environment

Duties, to include but not limited:

• Other duties assigned as necessary
• Set a positive leadership example by exemplary internal and external Client Service.
• Demonstrate leadership, teamwork and innovation with regard to motivating, training and developing direct reports
• Responsible for developing and cross training strategies for staff
• Offer, promote and refer Bank products and services to new and existing clients
• On time and Successful completion of mandatory compliance and training courses
• Support New Account related activities including onboarding new accts when necessary
• Set and abide by high standards in work ethics and attendance
• May be required to obtain Notary Certification.
• Establish annual KPI/Goals for direct reports and complete on time performance reviews
• Adhere to the Bank’s Client Service Standards and support the Bank’s Core Values by their actions
• Complete appropriate Performance Management oversight including time/attendance/time sheet management in accordance with Company guidelines
• Managerial oversight for all aspects of branch operations & risk controls.
• Conduct weekly staff meetings to ensure staff is aware of all updates related to policy, procedural, technical/systemic updates, as well as product/services changes or new offerings.
• Responsible for service quality standards, audit controls, and loss prevention

Required Skills:

• Excellent employee performance management skills
• Thorough knowledge and understanding of all Bank products
• Knowledge of branch audit/ certifications process
• Good understanding of all Regulatory and Compliance issues
• Excellent organizational, communication, and time management skills
• Ability to effectively address and resolve personnel matters

Benefits:

• Medical, dental, and vision plans
• Ongoing training, professional development and career advancement opportunities
• Vacation, sick leave, paid Holidays
• Paid volunteer time
• Employer paid life insurance
• 401(k) with employer matching

Physical Demands:

Work is performed in a bank branch environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch or lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Work Environment:

Employee must be able to work with general office equipment. Equipment used is general office equipment including computer, postage machine, fax machine, copier/scanner. The noise level in the work environment if usually moderate.

Equipment Used:

General Office Equipment

Supervisory Responsibilities:

Branch Operations Staff

Our Recruiting Process:

If your application is selected, we'll reach out to schedule a panel interview where you'll meet various members of our team; the hiring manager, HR manager, and a few other folks - we like to make sure this job will be a fit for everyone! Following the panel interview, if you are selected to continue in the process, we'll schedule an in-person interview in one of our branch locations. If you are offered and accept the job, we'll begin the background screening process and prepare for your starting day!