Relationship Manager Jobs

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

As a Relationship Manager of ACH & Online Banking at Nuvei, you will manage and create deep, impactful relationships with an existing client portfolio and will be responsible for understanding your client needs to implement appropriate solutions to drive new sales and growth opportunities. As a Relationship Manager, you will act as a single point of contact for the client and liaise collaboratively across a variety of internal departments allowing ownership of the client experience. The primary focus of this role is to maintain and build reciprocal relationships with new and existing clients, drive adoption of Nuvei's products and services, and identify cross selling opportunities for deeper product penetration.

Responsibilities

• Host and lead meetings with assigned clients onsite or offsite
• Gain solid knowledge of Nuvei, its products and its competitors
• Identify cross selling opportunities of Nuvei products and services to drive deeper product penetration
• Manage and cultivate deep, impactful relationships with assigned client portfolio
• Excellent communication skills verbal and in writing
• Schedule and host periodic and recurring touch base meetings with assigned clients
• Monitor client activity to identify and report areas of improvement, trends and opportunity
• Excellent time management skills and ability to work under a deadline
• Aptitude for fostering positive relationships
• Knowledge of customer relationship management (CRM) practices
• Perform Quarterly Business Reviews on assigned clients
• Collaborate with internal stakeholders to ensure alignment, and proper delivery of initiatives and client experience
• Maintain intimate knowledge of assigned client's industry, history, and strategic goals
• Proficient in Excel, Word, Power Point, Outlook and Adobe
• Participate in discovery calls with Sales and collaborate in supporting new opportunities
• Excellent attention to detail, strong investigative skills, and exceptional analytical skills
• Analyze and articulate client priorities and strategic growth plans to develop revenue driving initiatives tailored to each client
• Reliable and detail-oriented with proven track record of exceptional customer service and results-oriented methods
• Strong problem-solving attitude
• Reliable and professional with a positive, helpful attitude
• Drive incremental revenue growth by uncovering net new opportunities with new and assigned clients
• Work as an integral part of a high performing Relationship Management team to deliver white glove service
• Educate and promote Nuvei products and services to all assigned clients
• Liaison between clients and internal departments
• Strong organizational skills; ability to prioritize and demonstrate attention to detail

• Aptitude for fostering positive relationships
• Knowledge of customer relationship management (CRM) practices
• Strong problem-solving attitude
• Excellent attention to detail, strong investigative skills, and exceptional analytical skills
• Excellent communication skills verbal and in writing
• Excellent time management skills and ability to work under a deadline
• Reliable and professional with a positive, helpful attitude
• Proficient in Excel, Word, Power Point, Outlook and Adobe
• Strong organizational skills; ability to prioritize and demonstrate attention to detail
• Reliable and detail-oriented with proven track record of exceptional customer service and results-oriented methods

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.

Nuvei perks also include:

• Frequent training programs on new systems and platforms.
• Group Private Medical Insurance
• Employee recognition program and possibilities for advancement in various fields.
• Long Term Incentive Program (LTIP) is an annual employee reward plan which allows Nuvei to make awards of Restricted Stock Units (RSUs) to all new employees.
• Modern, dynamic and great work environment.
• Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.