Bilingual Case Manager Jobs

Founded in 1960, Domino’s Pizza is the largest pizza company in the world, with a significant business in both delivery and carryout pizza. It ranks among the world’s top public restaurant brands with a global enterprise of more than 19,500 stores in over 90 markets. Domino’s had global retail sales of nearly $17.8 billion in 2021, with over $8.6 billion in the U.S. and over $9.1 billion internationally. In the third quarter of 2022, Domino’s had global retail sales of over $4.0 billion, with over $2.0 billion in the U.S. and nearly $2.0 billion internationally. Its system is comprised of independent franchise owners who accounted for 98% of Domino’s global stores as of the end of the third quarter of 2022. Emphasis on technology innovation helped Domino’s achieve more than half of all global retail sales in 2021 from digital channels. In the U.S., Domino’s generated more than 75% of U.S. retail sales in 2021 via digital channels and has developed several innovative ordering platforms, including those for Google Home, Facebook Messenger, Apple Watch, Amazon Echo, Twitter and more.

The Domino’s Pizza Partners Foundation is a separate non-profit organization affiliated with and supported by Domino’s Pizza team members. The Foundation’s mission is to provide financial assistance to team members experiencing a hardship or crisis.

Case Manager Primary Responsibilities:

• Acquire necessary back-up documentation and contact supervisors/directors to verify employment with Domino’s
• Field incoming requests for assistance from Domino’s Pizza team members
• Conduct necessary due diligence and investigate any questionable aspects of the case
• Present case details during daily case review with colleagues. Decide and award cases in alignment with foundation assistance guidelines.
• Collect details of circumstances related to team member’s hardship including, but not limited to job related information, income/expense data, & other case details

Administrative Responsibilities:

• Participates in & leads (when applicable) projects as assigned by immediate supervisor
• Other duties as assigned
• Assist with coordination of department fundraising activities including but not limited to payroll deduction drives, silent auctions, raffles, & other events
• Make presentations and speak to various Domino’s groups
• Create reports, track disbursements and adhere to budgets
• Prepare closed cases for check writing process

• Thorough knowledge of Microsoft Office; knowledge of case management software preferred
• Must be a self-starter with proactive thinking capabilities
• Four-year collegiate degree or five years work experience equivalent in social work, communications or related fields.
• Strong organizational and time management skills; able to multi-task
• Excellent communication, problem solving and decision-making skills.
• Requires the ability to speak, read and write Spanish fluently in addition to English
• Excellent phone skills and willingness to communicate with Domino’s employees and franchisees daily in both English and Spanish
• Requires the translation of case documents as well as the creation and/or translation of any needed Foundation documents

• All your information will be kept confidential according to EEO guidelines.
• Office location is 30 Frank Lloyd Wright Dr. Ann Arbor, MI 48105. Local candidates are preferred as relocation is not provided.
• Salary Range- 50-55k based on experience.
• Position is a hybrid work environment with a maximum of two days in-office.
• The Domino’s Partners Foundation offers an attractive benefits package including vacation and sick time.