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Rn-Practice Manager – Behavioral Health (Rancho Mirage)

Company

Eisenhower Health

Address Rancho Mirage, CA, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-08-20
Posted at 9 months ago
Job Description
  • Job Objective
  • Ages of Patients
  • Supervises
  • Reports to
  • Essential Responsibilities
  • Blood Borne Pathogens
  • Qualifications
  • Supervises expand_more Supervises
  • Office Coordinator/Supervisor/Manager
  • Geriatric
  • Ages of Patients expand_more Ages of Patients
  • Moderate Potential
  • Neonate/ Infant (as appropriate for department)
  • Geriatric
  • Office Coordinator/Supervisor/Manager
  • Clinic office employees (clinical and non-clinical)
  • Adult
  • Job Objective expand_more Job Objective: A brief overview of the position.
  • Blood Borne Pathogens expand_more Blood Borne Pathogens
  • Adolescent (as appropriate for department)
  • Qualifications expand_more
  • Clinic office employees (clinical and non-clinical)
  • Blood Borne Pathogens
  • Adolescent (as appropriate for department)
  • Adult
  • Chief Administrative Officer (CAO)
  • Chief Administrative Officer (CAO)
  • Pediatric (as appropriate for department)
  • Reports to expand_more Reports to
  • Pediatric (as appropriate for department)
  • Supervises
  • RN/LVN practice Supervisor
  • Reports to
  • Ages of Patients
  • This position is responsible for planning, organizing and directing the essential patient care functions of the Clinic(s) in collaboration with the Chief Administrative Officer. Position will oversee three or more clinics at various sites
  • Moderate Potential
  • Neonate/ Infant (as appropriate for department)
  • RN/LVN practice Supervisor
Qualifications
  • Licensure/Certification
  • Experience
  • Education
  • Required: CA RN license, American Heart Association BLS
  • Required: 3+ years RN experience which includes acute care settings
  • Required: BSN or MSN, if hired after July 1, 2016; Enrolled in an RN-BSN or RN-MSN program within one (1) year of hire and completion within five (5) years of hire, if hired before July 1, 2016
  • Preferred: 3+ years of management experience; Management or Supervisory experience in Ambulatory Care Clinic or applicable clinic setting
  • Essential Responsibilities expand_more
Essential Responsibilities
  • Selects, trains/orients, directs, coaches, evaluates, and counsels staff.
  • Reports performance improvement results and addresses any problems or issues accurately and timely.
  • Implements operational changes to satisfy regulatory (local, state, national) requirements and maintains area of responsibility in a state of continual readiness for Joint Commission and DHS surveys.
  • Ensures National Patient Safety Goals are adhered to and works closely with clinical staff in compliance among all staff and physicians.
  • Monitors clinic specific business metrics, works with clinic staff to maintain metrics at or above established division goals.
  • Collaborates, plans and implements process improvement to maintain high customer satisfaction, with hospital quality staff and clinic division staff.
  • Assists in patient care including rooming of patient, entering health information into EMR, administering injections, assist with exam or diagnostic procedure setup.
  • Performs other duties as assigned.
  • Ensures a high level of employee, patient and physician satisfaction Maintain positive relations with direct and indirect customers.
  • Implements policies, procedures, and directives as appropriate.
  • Participates in the development of tactical plan for the area(s) of responsibility.
  • Develops and maintains open, honest and mutually beneficial relationships with, managers, staff, members of hospital leadership team, medical staff, and other hospital employees. Relationship will be maintained in a manner consistent with Eisenhower Medical Center’s mission values and codes of conduct consistent with Performance Excellence.
  • Selects, trains, coaches and evaluates leadership effectiveness and competence of the RN/LVN Practice Supervisor and Office Supervisor positions.
  • Ensures compliance with regulatory requirements and with EMC policies and procedures.
  • Monitors electronic medical records worklist and MyChart messages of all staff for timely response and follow up.
  • Ensures that staff consistently provides high quality patient care and/or other support services that are valued by patients, physicians and each other.
  • Selects, develops and counsels employees consistent with Human Resources management practices.
  • Schedules staff to ensure appropriate coverage, including responsibility to float to other areas or “flex out” when needed.
  • Establish and maintain par levels of medical supplies.
  • Adopts a total performance improvement approach to work that includes employee empowerment, managing with data, a philosophy of continuous improvement, a customer oriented attitude and a work methodology that minimizes error. This includes developing and maintaining quality-monitoring systems in area(s) of responsibility.
  • Under direction of CAO, plans, prepares, implements, monitors and controls the budget to ensure sound fiscal management consistent with the goals of the hospital.
  • Monitors daily scheduling for timely flow and reduced wait times.
  • Maintains survey-ready clinics, compliant with JCAHO standards and state/federal regulatory bodies. Participates in Joint Commission inspections and other local and state regulatory inspection requirements.
  • Communicates closely with treating physicians keeping them informed of scheduling issues, any scheduling delays and patient care issues. Develops and maintains open lines of communication between the team members.
  • Monitors Kronos and staff timekeeper system. Minimizes overtime and avoids meal penalties.
  • Monitors to ensure lab quality checks are done daily including refrigerator temperature logging and eyewash checks per policy.
  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.