Benefits Coordinator, Human Resources

The Foundation

We are the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally.

The Team

Join our small but mighty team of benefit professionals to support the foundation’s mission to create a world where every person has the opportunity to live a healthy, productive life. As the Benefits Coordinator, you will provide operational support to the Benefits team and foundation employees.

The Role

Your core responsibilities will include being the first point of contact for basic benefit and enrollment questions, processing benefits changes, resolving data file issues with benefit vendors, and completing audits to resolve data discrepancies between systems. Your integrity and ability to maintain confidentiality in the handling of personal employee data is a critical part of this role. Your close collaboration with peers is imperative for success as we continuously seek opportunities to improve our operational efficiency and effectiveness.

What You’ll Do!

• Assist with U.S. and global open enrollment testing, activities, communications, audits, and presentations
• Support additional projects as requested.
• Assists with training new members of HR shared services team, or other relevant staff, on areas of Subject Matter Expertise
• Assist with bi-weekly new hire orientation and present to groups of 15-20 employees
• Evaluate, create, and implement process improvements to drive a more positive experience for employees and partners
• Understands and triages sensitive issues requiring additional escalation; Proactively engages other partners to advise decisions.
• Keep informed and updated on relevant HR policies, systems, and procedures
• Maintains internal SharePoint site for accurate benefit information, links, and documents
• Participates in system testing and enhancements, coordinating with HR Business Analyst team and our IT partners.
• Reconcile vendor invoices and process payments through invoicing system.
• Process life event and benefits changes in Workday system, conduct audits as required
• Partner and collaborate optimally across HR and with other relevant operational staff (HR Managers, Talent Acquisition, Benefits, IT, legal, etc.)
• Promptly and accurately respond to inquiries from employees and managers relating to HR policies and programs, maintaining strict confidentiality as needed
• Work with benefit vendors as needed to resolve issues and follow up to complete resolution

Your Experience

• Proficient user of Excel, Workday (data entry, integrity, auditing, and reporting) and other HR systems including Zendesk and SharePoint
• Bachelor's degree preferred and 3-5 years of relevant work experience within HR dealing with sensitive information.
• Detail orientation and dedication to accuracy
• Strong planning, problem-solving, execution, coordination and organizational skills and ability to independently prioritize and meet deadlines to achieve results within a fast-moving environment
• Excellent oral and written communications skills demonstrating diplomacy, discretion and good judgment when delivering information
• Ability to maintain confidentiality when dealing with employee requests and issues
• Experience managing data, including data entry, auditing, and reporting.
• Highly collaborative and interpersonally effective; able to interact with individuals from varied backgrounds, communication styles, and positions internally and externally
• Experience with Workday and Zendesk preferred.
• Basic knowledge and experience with administering benefit programs covering the following: medical, dental, vision, FSA, life, disability, and retirement benefits
• Knowledge and experience administering leaves of absence programs a plus

Other Attributes

• The typical salary range for this role is $ 26.78 per hour to $ 49.44 USD. The exact offer will be determined by a variety of factors such as the candidate’s individual skills, qualifications, and experience relative to the requirements of the role.
• Relocation not offered for this position
• Must be able to legally work in the country where this position is located without visa sponsorship.

Hiring Requirements

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Depending upon your work location, we may require proof of full vaccination against COVID-19 and any recommended booster doses. All employees based in the United States are to provide proof of full vaccination upon hire and any recommended boosters, subject to applicable laws.

Candidate Accommodations

If you require assistance due to a disability in the application or recruitment process, please submit a request here.

Inclusion Statement

We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.

All applicants and employees who are drawn to serve our mission will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity.