Associate Manager, Internal Brand Experience & Communications

Responsibilities

• Plan and facilitate Plano RSC monthly all-hands team meetings (Team Huddles), quarterly brand town halls, roundtables, focus groups, organization culture events, etc.
• Serve as the internal communications point of contact on the Dallas Crisis Core Team (CCT)
• Use available channels and/or create new channels to improve employee engagement and internal brand advocacy
• Issues/Crisis management (10%)
• Partner in the execution of critical strategic business meetings (virtual GM meetings, virtual market visits, Marketing Planning Meetings (MPM), DevSum, Ops Forum, etc.)
• Event Management (30%)
• Partner with and aid market internal communicators in their communications and employee engagement activities.
• Planning (30%)
• Create and implement a robust employee engagement strategy to keep the broad global team connected, informed, and engaged
• Manage Plano RSC internal communications, including the creation and distribution of newsletters, LT videos, emails, organizational announcements, etc.
• Partner with the HR team and KFC global leadership team to create annual internal communications strategy, business narrative, and editorial calendar, including business and brand priorities and messaging themes, to amplify strategic business priorities, including HR communications.
• Communications (30%)
• Create and execute internal communications and visibility plans for the KFC Global leadership team
• Mine for storytelling opportunities, then craft and distribute to both internal and external audiences across channels
• Work with Yum/BMU/Cross-brand internal communications team as needed on amplification and cross-brand opportunities

Requirements

• Proven communications background with exemplary writing, editing, proofreading, and presentation creation capability
• Self-motivated, self-starter with a bias towards action and proactive collaboration
• Experience in video production, editing, and graphic design is a plus
• Must be able to handle confidential information with discretion
• Highly proficient in Microsoft Word, Teams, and PowerPoint
• Education/Certifications – A College degree is required, preferably with a degree in Journalism, English, Marketing, Public Relations, or Communications
• Experience
• Proven ability to manage fast pace and high-volume workflows
• Excellent verbal and written communications skills
• Ability to manage large-scale events with attention to detail
• Must be able to meet deadlines while managing multiple stakeholder groups and priorities/deliverables
• Years of Experience – 5-7 years of related experience in internal or external communications; corporate experience, preferably with a multinational brand, is preferred
• Exceptional relational skills and executive presence with the ability to interface with all levels of leadership

Who is KFC?
KFC, a subsidiary of Yum! Brands, Inc. (NYSE: YUM.), is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who believed in doing things “the hard way,” because nothing ever got done right by cutting corners. Hard work, hospitality and integrity are still core to our brand today.
While we’re grounded in our heritage, we’re always looking forward to the future and evolving to make it easier for our customers to enjoy our chicken. Through digital innovation, our goal is to make KFC available everywhere, implementing a frictionless & friendly experience leveraging scalable technology stack and standards and accelerating rollouts via multiple channels. And we’re growing… a new KFC restaurant opens somewhere in the world every six hours.
As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal and the KFC Harvest program, which to date has donated over 82 million pounds of food to our local communities around the world. Our purposes is feeding people’s potential, whether that means helping team members get through school, turn their passion for fried chicken into a career, or being a positive force in our communities. We fight inequality and believe in all people. Everyone has a seat at our table: from millionaires to truck drivers, to our more than 800,000 Team Members, to our customers around the world, KFC treats everyone like family.
Our people are what make us distinctively KFC, and we value every opportunity to celebrate the unique perspectives and backgrounds they bring to our company.