Associate Account Manager Jobs

What does a great Associate Account Manager do?

The Associate Account Manager reactively manages a portfolio of our smallest customers, providing support and account management services, and helping them to achieve and improve their business.

Responsibilities include:

• They will complete administration tasks required in the re-contracting process for this segment of the SMB portfolio.
• The role holder will reactively manage 500 small sized accounts to provide them with support in the form of knowledge transfer, training and market support.
• This person will also undertake the qualification of all in-coming sales leads and ensure the sales lead is passed either to the appropriate account manager or business development manager for follow up.
• They will manage customer expectations and provide exceptional customer service ensuring queries are handled in a timely manner.

Who we are looking for in this role:

• To possess the flexibility to take on special tasks as needed, and to provide management with advice based on your experience.
• Someone who is starting out on their account management journey and wants a really good career.
• Demonstrable administration experience in a fast-paced environment.
• Excellent office administration skills, including knowledge of all Microsoft Office products.
• Excellent attention to detail.
• Be able to work under pressure andhandle multiple assignments concurrently.
• Personable, with a professional and flexible approach to helping others and a willingness to perform routines tasks and learn the business.
• The ability to influence others within the company and build effective working relationships with internal colleagues and customers.