Assistant Store Manager- Fulltime - South Coast Plaza

Job Summary

The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Assistant Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidence

Responsibilities And Duties

• Analyze and review sales associates performance
• Acquire extensive knowledge of L’Occitane skincare product lines
• Recruit, hire and train Beauty Advisors and future management candidates
• Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
• Communicate L'Occitane standards and expectations to management team and sales associates
• Manage, supervise and train staff
• Embrace and support our customer loyalty programs
• Develop a skincare customer base
• Provide outstanding customer service
• All other duties or projects as assigned
• Maintain, train and coach L'Occitane visual and merchandising standards
• Develop coaching logs and refine selling techniques on store wide and individual basis
• Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
• Advise and assist customers with their choices of products for themselves and for gifts
• Acquire strong product knowledge of the entire L'Occitane product line

KEY PERFORMANCE INDICATORS:

• Team work
• Customer Service
• Talent Acquisition
• Sales

Qualifications And Skills

EDUCATION

• Bachelor’s degree or equivalency preferred

Experience

• Intermediate math skills
• 3+ years’ work experience in retail sales with background in Luxury Boutique management a plus
• Excellent oral and written communication skills required
• Computer literacy including MS Office and POS software a plus
• Experience with creation and implementation of sales and business strategy
• Ability to work evenings and weekends

Skills

• Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management
• Language Skills a plus: Spanish, Mandarin and Portuguese
• Proven ability to motivate a sales force and drive results through people

Physical & Travel Requirements

• Occasional travel
• Ability to lift up to 25 lbs
• Must be able to stand and walk for length of shift

The pay range for this role is $25-$34 per hour (based on skills and experience).

Employment is subject to verification of references and background check investigation.

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