Assistant Program Manager Jobs

Join Our Team!

ServiceSource is proudly hiring a compassionate and skilled Assistant Program Manager for our Springfield Day Support Program for adults with developmental disabilities!

ServiceSource has been building partnerships and providing services for adults with developmental disabilities in Northern Virginia for over 50 years. We continue to be a an employer of choice by offering:

• 100% Company-Paid Life Insurance, AD&D Insurance, and Disability Insurance
• Consistent and reliable work hours: Monday – Friday, 8am – 4:30pm
• $500 annual wellness reimbursement
• Tuition reimbursement and professional development
• …and much more!
• NO Evenings, weekends, or on-call!
• Over three (3) weeks of paid time-off during first year, seven (7) sick days, and eleven (11) Federal Holidays observed!
• Retirement Matching and generous 403(b) and 401(a) options
• Pay: $21.00 - $23.00/hr! (Based on experience and education)
• Robust Health, Vision and Dental coverage with premium reduction opportunities
• Established promotion opportunities and clear career pathways

Job Summary

Serve in an assistant capacity to the Program Manager. Serve in an acting capacity in the absence of the Program Manager. Assist in the development and implementation of services, supports, and programming of persons served. Provide support to staff to ensure active engagement and a healthy and safe environment.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Perform the duties of the Program Manager in their absence. Ensure the daily operations are fulfilled and running smoothly. Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
• Assist the Program Manager in providing support to the individuals served according to their desires and choices and to staff as needed. Maintain familiarity and ensure ongoing compliance with organizational polices, and other regulatory bodies (Medicaid, Licensing, CARF, etc.) as it pertains to individual’s records, plans and documentation.
• Promote a safe, clean, and orderly environment and report unsafe conditions immediately. Demonstrate proper behavior support techniques, following written protocols and procedures. Immediately apprise the Program Manager, Nurse, etc. of any medical concerns, APS allegations and injuries.
• Perform other related duties as assigned.
• Encourage and provide active engagement in all community-based and program location based daily group and individual activities including but not limited to: community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participant’s activities.
• Assist with development, completion, and review of all participant evaluations, assessments, person-centered plans, progress reports, daily notes, data collection, and other supporting documentation in a timely and accurate manner. Provide support/training to staff, as needed, to ensure accuracy and completeness of all documentation and to maintain proper ratios.

Additional Responsibilities

• Model and assist staff in providing active engagement in all daily group and individual activities.
• Maintain up-to-date program participant information.
• Participate in department meetings, participant meetings as assigned, and staff meetings.
• Remain current with annual trainings as per company and regulatory standards.
• Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance. Train/support staff as needed to ensure accuracy.
• Establish/maintain communication with family members, authorized representatives, guardians, residential providers, support coordinators, regarding participants’ progress, schedule, community activities, illness, incidents, etc.
• Encourage and support staff to maintain compliance with organizational policies and procedures, State and Federal regulations as applicable.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.

Qualifications: Education, Experience, and Certification(s)

• Required: high school diploma or General Educational Development (GED)
• Three to five years’ experience working with individuals with developmental disabilities required
• Supervisory experience preferred

Knowledge, Skills And Abilities

• Ability to relate to people at all levels of the organization.
• Strong computer skills including the ability to use Microsoft Office.
• Well organized and self-directed individual who is a team player.
• Knowledge of behavior support principles and practices.
• Ability to communicate verbally and in writing effectively.
• Experience working with adults with developmental disabilities; physical ability to assist individuals with toileting, mobility, transferring, etc.
• Ability to use good judgment and decision-making skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 30 pounds and occasionally lift and/or move up to 150 pounds with 2 people. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually noisy.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information