Program Manager Jobs

We are seeking a highly organized, detail-oriented, and experienced Program Manager to join our team. In this role, you will be responsible for overseeing the implementation of one or more software projects related to our Source Solution Suite which offers the ability for our clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. You must have a proven track record in successfully managing complex projects from inception through completion and be comfortable working in a highly visible and client facing role.

The ideal candidate will possess a deep understanding of project and program management best practices, as well as strong problem-solving capabilities. They should also have excellent communication skills to effectively liaise with both internal and external stakeholders and ensure successful project delivery.

The Product:

With Source, we’re changing the industry narrative, providing a more holistic approach to payment integrity that focuses on comprehensive reimbursement, agile editing, and integrated analytics. Our interoperable, cloud-based solution is modular to meet a health plan’s needs today and extensible to grow with their organization over time—bringing disparate parts of a payer’s organization together for improved accuracy and insights. The Source platform offers the ability for clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. Our Reimbursement Transformation features Medicare and Medicaid content coupled with flexible contract configuration capabilities for Commercial lines of business. Payment Integrity Transformation includes rich editing libraries with history-based capabilities, easy development of customized edits, and improved transparency to reduce vendor dependency and increase control. As a complete solution, clients can achieve Enterprise Transformation, where root-cause issues are identified and addressed upstream, and all aspects of claims operations are centralized for comprehensive business intelligence. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

What you will do:

• Establish and enhance program management processes within the program that support successful oversight, management and reporting at the program and project level
• Demonstrate value realization of the program by providing tangible results, monitoring risks to delivery and resolving issues.
• Ensure projects within the program are prioritized, staffed and resourced to ensure delivery of expected results and benefit.
• Support portfolio-level processes by ensuring resources are effectively managed within the program in accordance with project needs.
• Create presentations to present progress reports on project activities and milestones to senior stakeholders both internally and externally
• Other duties as necessary to meet project needs.
• Monitor project timelines for task completion and ensure adherence throughout the project by identifying and mitigating issues before they occur or troubleshoot problems if they arise
• Project plans will identify key objectives, timelines, dependencies, resources needed and stakeholder engagement strategies.
• Manage portfolio and executive level expectations and communications.
• Oversee the program team to develop high-quality and detailed project plans to achieve the goals of the project. Development of plans may occur during and/or after the sales process.
• Conduct project and program-wide risk & issue management, ensuring appropriate escalation.
• Responsible for overall delivery and value realization of one or more concurrent implementation projects

What you bring:

• Bachelor’s Degree in a related field
• Good understanding of software development processes including agile methodologies such as SCRUM/Kanban
• Experience with SmartSheet is considered an asset
• Familiarity with enterprise resource planning (ERP) systems is preferred
• Superior problem-solving abilities coupled with strong decision-making capabilities
• Proactive attitude combined with an eagerness to learn new technologies
• Outstanding verbal and written communication skills as well as interpersonal skills
• PMP Certification preferred
• 5 or more years of experience leading complex, billable, software delivery-based projects to external clients
• Knowledge of JIRA (or similar tools) is considered an asset

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.
• Work across multiple time zones in a hybrid or remote work environment.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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