Sr. Technical Program Manager

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This position is in the Finance System Strategy function within the Finance Controllership organization. The role provides Business Program Management leadership in supporting finance projects for financial planning, revenue, and expense. The person in this role will work across multiple business and technical units within Visa to drive overall project success. Comprehensive day-to-day management of multiple cross-functional global software development projects will be required.

Our program managers are highly visible leaders, building bridges across Visa to ensure projects are effectively developed, integrated, and deployed with quality and on-time delivery into existing systems. They are business-facing, with most interactions with business stakeholders/sponsors and FSS leaders and systems analysts. They are the key liaisons between our business partners and IT.

A strong candidate will have solid experience with Finance technology program management, cross-functional team leadership, as well as skills in communications, business analysis, problem-solving, cross-team coordination, project/program management, finance/business processes, and change management. The candidate is not just an originator or project planner but also ensures project execution and completion.

Essential Functions:

As program manager your job will be to coordinate people and processes to ensure that assigned projects are delivered on time and produce the desired results. Key responsibilities include developing detailed project plans, ensuring resource availability and allocation, and delivering every project on time within budget and scope.

Project Delivery

• Manage diverse, often geographically dispersed FSS and Finance project teams, setting project activity priorities and tracking to ensure timely completion. Manage vendors to defined deliverables and budget, and review and assess vendor implementation estimates and quality of deliverables. Able to work with cross-functional teams at a global or multi-region capacity, with strong cross-cultural sensitivities.
• Responsible for working with Change Management team to assess necessary business readiness activities and integrate them into project plans. Able to create change management and communications across the broader Visa organization in support of project implementations.
• Manage team members progress on tasks as well as manage cross-departmental teams to ensure timelines are met.
• Responsible for structured initiation of projects including problem definition, desired benefits, business case, scoping, stakeholder identification, governance, and alignment of expectations with stakeholders.
• Manage and communicate project status, dependencies, risks, and issue resolution and escalate issues as necessary to project sponsor and executive steering committee for resolution.
• Partner with key cross-functional stakeholders to drive all aspects of complex initiatives, including scope definition, developing project plans, managing dependencies, executing with a high degree of accuracy and integrity, and keeping supporting groups on task.
• Develop a detailed work breakdown structure (WBS) and drive accountability for timely and quality output of deliverables. Actively manage delivery, dependencies, and critical path of the plan.
• Measure project performance using appropriate systems, tools, and techniques. Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Responsible for ensuring user acceptance testing (UAT) deliverables are defined and incorporated into project plan. Assist in developing the testing approach and detailed testing schedule and track & report testing progress against schedule. Ensure entry and exit criteria for testing phases are met, and manage the business sign off process.
• Partner with diverse, geographically dispersed cross-functional stakeholders (Business and IT) to drive accountability for all aspects of complex initiatives,
• Manage high profile projects addressing highly complex business issues that have significant impact to the Finance function and across Visa. Projects are designed to standardize business processes and systems, improve speed, quality, and internal controls of Finance systems and solutions.
• Create and maintain all required project artifacts and documents.
• Responsible for ensuring that the project can deliver the benefits outlined in the business case and meets the reasonable expectations of end users. Work with team to establish quantitative and/or qualitative measurement of benefits and means for tracking to ensure project objectives are met.
• Work with team to establish quantitative and/or qualitative measurement of benefits and means for tracking to ensure project objectives are met.
• Responsible for pushing adoption of delivered platforms and decommissioning of retired applications.

Communication

• Excellent oral and written communication skills. Experienced in communicating effectively with leaders and sponsors, including concise, issue-focused presentation materials and leading executive level discussions.
• Able to quickly build rapport with all levels of management, across functions and with external partners. Comfortable in communicating, resolving conflict, and brokering consensus with cross-functional teams.
• Responsible for working with Change Management team to assess necessary business readiness activities and integrate them into project plans.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,300.00 to 185,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.