Assistant Operations Manager Jobs

Assistant Operations Manager

for Risely Health

About the Company:

Risely Health is one of the leading B2C Type 1 Diabetes (T1D) Health Coaching startups founded by Lauren Bongiorno in 2015. Risely empowers individuals and families impacted by T1D to discover their limitless potential through personalized coaching, intimate connections, educational resources, and a continued holistic focus beyond just the numbers. We believe in sparking a lifelong transformation. We are a true pioneer in the space who has expanded our impact and community through organic marketing, strategic partnerships, and leveraging press opportunities such as the TODAY show, Cheddar TV, PureWow, and many more.

At Risely Health, company culture and team camaraderie are of utmost importance. At our core, team members value integrity, authenticity, alignment, impact, and innovation and strongly encourage hard work with a side of intuition, spirit, and energy. This team is filled with talented, optimistic, and passionate people, many of whom are closely connected to our mission and vision. While all members work remotely, daily Slack communication, zoom calls, and yearly retreats keep us connected.

Personality + Qualities:

• Hard Working and Team player- You are willing to jump in where you are needed and thrive off of team momentum. You are eager to work for a small yet rapidly growing and rewarding team because you see where we are headed.
• Strategic and Analytical - Testing new strategies gets you excited; non-optimal outcomes don’t scare you away but instead motivate you and give you momentum to determine how to achieve your desired results. Data is key to our success.
• Self Motivated and possess the “A2FTO” skill- You are driven by exceeding metrics and launch expectations and if roadblocks come up, you have the “Ability To Figure Things Out” and execute solutions.
• Sharp energy & communication attunement - You are highly in control of your own energy, possess stellar communication skills, and can attune to other people’s contextual perspectives to help them uncover hidden challenges to illuminate the path for their transformation.
• Flexible and agile- You are motivated by efficiency and systems and simultaneously, can do well with a last-minute project testing an unplanned initiative.
• Empathetic and passionate- You understand that diabetes is a sensitive subject for a lot of people who apply for coaching, and you possess a high EQ to understand how to meet them where they are at

Responsibility Overview:

1. Client Management

• Own the Client Management system from onboarding to offboarding:

1. Communicating effectively with the Enrollment team and Coaches
2. Managing client contracts & forms
3. Sending out a diabetic health journal
4. Filling out insurance forms when necessary
5. Managing payments from clients and reaching out about failed / late payments

• Create payment links and discount codes for the coaching program

CEO and Team Calendar Management

• Gatekeeper of CEOs calendar, will be responsible for scheduling the below:

1. CEOS 1:1 clients sessions
2. Meetings for networking and outside relationships
3. Partnerships
4. Podcast guests

• Own the podcast schedule and make sure all guests are prepared with questions, links, and anything necessary to make the process smooth
• Forward-looking, always checking 2 weeks ahead to make sure there is no overlap in the calendar
• Manager of the Risely team calendar and any invites that everyone should be aware of

Project-Based Management

• Own and lead timelines and tasks on a myriad of projects
• Developing monday.com template board to build more efficiency of team visibility
• You are a quick learner and can adapt to new systems as they are incorporated into the business, will own set up of systems for product edits, webinars, launches, etc.
• Have Excel knowledge and will be able to create spreadsheets to help the team work more efficiently
• Create and present comprehensive project hindsight reports addressing any issues or setbacks to improve for the future

Customer Service Email Inbox Organization

• Manage the [email protected] inbox nurturing coaching inquiries, general questions, and other outreach
• Tend to emails specifically related to member account access issues, subscriptions, payment etc.
• Contribute insights from and possible improvements to, the Customer Service experience to team/marketing

Research + Itinerary

• Book photographers, videographers, and hair stylists for each destination if necessary
• You’ll be responsible for building an itinerary for travel and event flow
• Researching all details for events and retreats (e.g., food, location, price, travel distance, etc.)
• Responsible for booking travel and accommodations for CEOs speaking engagements, events, and team retreats as they come up

Job Details:

*Contractor position 30 hours per week or FT depending on experience

*Must live inside the U.S

*Two years minimum experience in Project Management or Operations

Perks and benefits include: Work from Home, yearly destination company retreat, ROWE (results-oriented work environment)

How to apply: Complete this Typeform. Hiring immediately, so complete it now if you’re interested in the role (we’re excited to hear from you!)

Website: www.riselyhealth.com