Lending Manager Jobs

Since our founding in 2015, Knock has been on a mission to make the often stressful process of buying and selling homes simple, certain and convenient. Today, we are an innovative home finance company that leverages technology and our relationships with more th an 120,000 real estate agents throughout the U.S. to help homeowners repurpose some of their equity to buy their dream home before they sell, avoiding the hassle of living through repairs and showings. It’s all made possible by o ur flagship HomeSwap™ product, which combines a traditional mortgage with a no-interest bridge loan that empowers consumers with a non-contingent, cash-like offer right on their phone.
Launched by founding team members of Trulia.com, Knock currently operates in 75 markets nationwide. Knock has raised $900 million in debt and equity from top-tier investors, including Foundry Group, Greycroft, RRE, Parker89 and The National Association of Realtors ® , giving NAR’s 1.6 million members the ability to market Knock's homeownership solutions to their clients. For more information visit: knock.com .
Enjoying Life & Making an Impact:

• $1,000 annually for professional development
• 100% employee covered medical, dental, & vision premiums for full time employees
• $2,500 referral bonus for eligible employees
• Up to $400 monthly for a co-working space for eligible employees
• Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing mother, 6 weeks paid parental leave for the non-birthing parent
• $75 monthly allowance for health & wellness
• $100 monthly allowance for home internet, mobile phone or other communication devices
• Life, AD&D and Disability insurance for full time employees
• Flexible Paid Time Off for full time employees
• 401K (noncontributory by Knock) for all employees
• Since our founding in 2015, Knock has and continues to offer a 100% remote work culture

We are seeking an experienced lending manager with a passion for building teams, creating efficiencies, and leveraging technology. You are agile, open minded, approachable, knowledgeable, and willing to roll your sleeves up and get the job done. You have the drive and the vision to meet and exceed both personal and company goals.

• Act as a resource to the team for escalations, questions, and exceptions
• As a Lending Manager (Front End) you will manage, drive, and scale the team of Loan Processors, UWI (Bridge/EAL) and UWII/UWIII (credit underwriters), communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded
• Assist Head of Lending with identifying gaps in process and policy within the processing and underwriting functions. Once gaps are identified, write process, procedure and policy changes for review, training and implementation. Follow up to ensure new process/policy/procedures are adopted and functioning
• Maintain accountability for performance by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level
• Work closely with the sales, closing & post-closing teams to provide timely and accurate service to all
• Proactively manage the mortgage underwriting pipeline, providing coaching and feedback to the underwriters
• You will innovate new and better ways to do things in order to meet company KPI’s
• Proactively manage and scale Processing services with internal employees and 3rd party vendor/contractor when needed
• Take on ad-hoc projects as they arise & always be willing to support your team where they need you
• Proactively manage the mortgage processing pipeline, providing coaching and feedback to the loan processing team
• Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed
• Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team
• Cultivate a culture of camaraderie and teamwork through team meetings as well as 1:1 check-ins
• Load balance as necessary in order to meet company SLA’s

Qualifications - You’ll Bring:

• A minimum of 10 years of relevant experience, with 5 years being in a leadership role
• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
• You’ve communicated and partnered with customers in a remote environment
• Experience in managing mortgage Loan Processing and Underwriting
• We encourage you to apply even if you don’t have every listed requirement
• Experience driving and coaching a team and aiding in the success of that team
• Education: High school or equivalent experience
• Knowledge of FHA, VA and Conventional mortgage products and Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers
• You are someone who is obsessed with providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always
• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
• Attention to detail is your middle name: You triple-check your work, have a fine-eye for small details, and ensure that the work you do is consistently accurate

Physical Requirements:

• Communicate and exchange accurate information to others via telephone or internet video applications
• Set up and constantly operate a computer

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.
Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Colorado Equal Pay for Equal Work Act for Colorado applicants. The salary range estimate for this position is: $106,000 - $136,300 + company incentive plan (bonus) USD.
The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.
We are proud to be a remote, distributed company with employees across 40 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.
Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please no recruitment firm or agency inquiries, you will not receive a reply from us.
This position is in the continental United States.
PDF is our preferred format for resumes and any other attachments. Thank you!