Assistant Manager-F&B Jobs

Job Number 23075344
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Assisting in Managing Day-to-Day Operations

• Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
• Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Demonstrates knowledge of the brand specific service culture.
• Operates all department equipment as necessary and reports malfunction.
• Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Follows property specific second effort and recovery plan.
• Celebrates and fosters decisions that result in successes as well as failures.
• Stays readily available/ approachable for all team members.
• Supports and supervises an effective monthly self inspection program.
• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

Ensuring Exceptional Customer Service

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Responds in a timely manner to customer service department request.
• Reviews comment cards and guest satisfaction results with employees.
• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Stays readily available/ approachable for all guests.
• Sets a positive example for guest relations.

Additional Responsibilities

• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.
• Performs hourly job function if necessary.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.