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Company | NBCUniversal |
Address | Universal City, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Broadcast Media Production and Distribution,Entertainment Providers,Media Production |
Expires | 2023-07-18 |
Posted at | 10 months ago |
Company Description
- With the direction of the Restaurant Managers, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards.
- Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
- Ensure the workforce is trained and proficient at operating venues.
- Maintain a clean, safe and professional work area.
- Ensure proper hiring, and training content are maintained.
- Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
- Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
- Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
- Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
- Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
- Performs other duties as assigned.
- Maintain or exceed weekly budgeted variable operations result: cost of goods, variable labor, and safety. Adjust operations as necessary to budgets. Exceed annual cash flow trends.
- High School diploma or GED required
- Minimum 3+ year’s quick service food management experience with multiple large high-volume food service operations and managing a team of 20+ employees.
- Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
- Excellent written and verbal communication skills to effectively communicate with all levels of the organization
- Ability to work rotating schedules, holidays, weekends and nights
- Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
- Theme park experience preferred
- And a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
- Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred
- Able to provide creative solutions to guest situations
- Previous experience with creating and managing budgets.
- Experience managing in a union environment
- Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
- Strong interpersonal and analytical skills
- Must have excellent written and verbal skills to effectively communicate with all levels of the organization
- Ability to work in a high paced, repetitive teamwork environment
- Able to manage effectively under deadlines
- Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment
- Strong customer service, interpersonal and organizational skills
- Experienced in Quick Food Service
- Quick thinker with the ability to make sound decisions
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
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