Assistant Housekeeping Director Jobs

Job ID

10053813

Location

Kapolei, Hawaii, United States

Business

Date posted

The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O`ahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, will welcome Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. Here, you will form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O`ahu will become as much a part of them as they are of you.

The Assistant Housekeeping Director will assist and provide support to the Housekeeper Director in mentoring and managing Housekeeping Guest Service Managers and non-salaried/Cast Employees. The role supports an operation of continuous improvement, meeting and exceeding standards of guest satisfaction, safety, efficiency and productivity in compliance with Disney’s quality and service standards.

This position reports to the Housekeeping Director

Position is Site-based; Remote opportunity is not available

Responsibilities

• Undertake regular review of department processes to ensure effectiveness and efficiency. Ensure resources are balanced with seasonal and annual fluctuating business levels. Review ongoing opportunities for service, product and facility development and communicate with the Resort Manager.
• Assist the Housekeeping Director in driving and maintaining a friendly and sincere service culture through consistent performance coaching and team development. Develop and monitor performance objectives and action plans for the team. Conduct Cast Member forums and takes action on items discussed. Interpret and utilize service performance indicators to motivate and enhance the overall performance of the team.
• Exceed guest expectations through achievements in compliment to concern ratio and other guest satisfaction measures. Exhibit a high degree of competence in anticipating, assessing and driving the guest experience. Actively engages guest and Cast for feedback.
• Establish effective processes and procedures to ensure cleanliness, consistent guest service delivery and Cast productivity according to Disney standards and operating practices. Ensure compliance OSHA, ADA, and local innkeeper laws and related issues. Remain current on changing laws and regulatory requirements, including hazardous waste removal and recycling programs. Support resort and company wide initiatives.
• Support in monitoring cost management as it pertains to inventory, issue of supplies, labor and energy.
• Assist the Housekeeping Director in preparing yearly capital and operational budgets for guest supplies, cleaning supplies and equipment and learn how they are conceived, approved and executed.
• Develop, implement and communicate with Housekeeping Management creative concepts of Housekeeping to continue to enhance the image of quality of Disney standards.
• Ensure all Housekeeping Management are exposed to contact refinement, training and development on an ongoing basis.
• Monitor daily assignments to ensure that proper quotas and standards are maintained.
• Ensure smooth communication and relationships with partnering Lines of Business such as Front Office, F&B and Engineering. Foster positive relationships with local vendors and partners.
• Develop a strategic-oriented operating plan that focuses on continuous process improvement. Also observe industry trends and Guest needs and consistently evaluate operational processes.
• Review, re-evaluating and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed.

Qualification and requirements

• Able to be self-directed and demonstrate strong leadership and relationship skills consistent with the extensive personal interactions with diverse Cast and guests. Interacts daily with multiple levels of management.
• Minimum of 5 years of managing and leading teams
• Solid conflict resolution, negotiation, influencing, communication, presentation and public speaking skills with high level of creativity and innovation
• Minimum of 5 years management/leadership experience in housekeeping (or related area) at a deluxe/premium resort
• Fluent in English and local language preferred
• Strong motivator with a well-defined perspective of superior guest service. Able to lead diverse teams to deliver service excellence.
• Demonstrated strong verbal and written and communication skills, follow-through skills with high attention to detail
• Proven ability to effectively manage and prioritize multiple responsibilities holding self and others accountable
• Ability to be flexible with work schedule including nights and weekends

Preferred

Management experience at a Vacation club ownership

EDUCATIONAL REQUIREMENT

HS Diploma or equivalent required

EDUCATIONAL PREFERENCE

Bachelor’s degree in a related field preferred

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits