Housekeeping Manager Jobs

We think every island paradise should have three things: sun, sand—and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resort™, we’ve got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific.

• Coordinates lobby maintenance projects with Engineering, as applicable
• Administers Quality Assurance and Cyclical Programs
• Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
• Stays current with industry related technological improvements geared toward product improvement and increased efficiency
• Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
• Other duties as assigned
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
• Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
• Performs numerous responsibilities to meet time-sensitive deadlines
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Keeps Director and Assistant Director informed of all matters significantly affecting the department
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Plans special lobby cleaning projects and ensures their completion, as applicable
• Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
• Interviews and selects Housekeeping line level personnel
• Responsible for efficient operation of HOSTAR System
• Responsible for the submission of all performance appraisals for assigned employees
• Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
• Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Communicates linen needs, monitors and reports consumption and preservation programs
• Coordinates monthly accounting for all supplies requisitioned from other departments
• Schedules contract maintenance with outside vendors, as applicable
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Creates an environment which fosters excellent staff morale and staff retention is a priority
• Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
• Interacts with guests to solve problems and ensure satisfaction
• Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Investigates guest complaints and takes corrective measures
• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
• Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
• Evaluates housekeeping department employee performance
• Ensures that responsive and efficient uniform room and repair services are provided, as applicable
• Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
• Administers Incentive/Rewards/Recognition Programs
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Responsible for implementing control systems for keys, pagers, radios, etc.
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Communicates and coordinates with Front Office operation
• Ensures that Housekeeping office and storeroom are kept neat and organized
• Sets agenda for guest awareness training
• Periodically inventories supplies and equipment
• Prepares daily work schedule to meet occupancy demands and room turn
• Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Responsible for overseeing the activities of Housekeeping front line Staff
• Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Interviews and makes recommendations regarding hiring of personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Ensures that lost and found items are turned into Security
• Prepares department purchase requisitions
• Plans maintenance of lobby floors, as applicable
• Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence
• Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
• Maintains close contact and ensures good communication with employees
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift employees, as applicable
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Manages Housekeeping Rooms personnel
• Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
• Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Sets agendas for Housekeeping meetings and runs meetings regularly

• Recycles whenever possible
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Executes emergency procedures in accordance with hotel standards
• Remains current with hotel information and changes
• Complies with hotel standards, policies and rules
• Attends appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guests, management and fellow employees
• Complies with and enforces hotel uniform and grooming standards