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Housekeeping Manager Jobs

Company

White Lodging - Marriott Nashville
Address , Nashville, 37203, Tn
Employment type FULL_TIME
Salary
Expires 2023-10-07
Posted at 8 months ago
Job Description
Summary:

Responsible for the daily shift operations of Housekeeping and Laundry. Assigns work to employees to ensure guestrooms, public space, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operational and service standards prescribed by White Lodging Hospitality.



Responsibilities

  • Strives to improve service performance.
  • Coaches the 8 Step Stayover Cleaning Process.
  • Responds to pages and radio calls.
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Participates in scheduling employees to business demands and tracking employee time and attendance.
  • Maintains positive communication with the Front Desk and PBX.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Associate Engagement - plans and actions implemented and measured.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Inventories stock and performs ordering to ensure adequate supplies.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Verifies all employees have proper supplies, equipment and uniforms.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
  • Assigns rooms to GRA’s.
  • Ensures laundry is performing each stage of the 8 Step Laundry Flow correctly.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives.
  • Supervises Housekeeping Operations and Budgets.
  • Supervises daily Housekeeping shift operations and ensures compliance with all brand and White Lodging housekeeping policies, standards, and procedures.
  • Runs the "perfect shift" ensuring all tasks are completed.
  • Available to work nights, weekends, and holidays as necessary.Key Accountabilities
  • Performs property walks.
  • Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
  • Empowers employees to provide excellent customer service.
  • Participates in an on-going employee recognition program.
  • Prioritizes cleaning of rooms and public areas.
  • Coaches the 10 Step Cleaning Process.
  • Responds to and handles guest problems and complaints.
  • Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Trains and maintains adequate certified trainers.
  • Guest Scores - Cleanliness scores are at or above goal.
  • Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)..
  • Department Budget - expenses and wages are in line with budget.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.


Other Information


COMPETENCIES

  • Strong organization skills
  • Adaptability
  • Effective conflict management skills
  • Attention to detail
  • Good training/facilitator skills
  • Resourcefulness
  • Strong customer and associate relation skills
  • Strong communication skills (verbal, listening, writing)

SKILLS

  • Ability to effectively manage labor productivity
  • Extensive knowledge of Housekeeping and Laundry operational procedures

EDUCATION/EXPERIENCE

  • Experience in similar leadership role required
  • Minimum 2 year college degree or equivalent experience required

WORKING CONDITIONS

  • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
  • Lift, carry or otherwise move up to 10 lbs. regularly.
  • Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
  • Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.

FULL TIME BENEFIT OVERVIEW

  • Short- and Long-Term Disability and Life Insurance
  • 401(k)
  • Medical, Dental, and Vision
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Paid Time Off to include Vacation, Holidays, & Sick
  • Complimentary and Discounted Rooms


Location Code: 2567