Director Of Housekeeping Jobs

The Director of Housekeeping at Dream Nashville is responsible for overseeing all housekeeping functions of the property. They will ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

General:

• Ensures compliance with all housekeeping policies, standards and procedures.

• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Assign and attend to any work orders, guest requests, housekeeping requests, front desk requests, room calls.

• Schedule outside contractors to provide improvements or maintenance as required.

• Supervises an effective inspection program for all guestrooms and public spaces.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Target guest engagement and delight; monitors guest satisfaction scores and reviews/surveys with mention of Housekeeping services and takes corrective actions as needed. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Be fully aware of potential forecast occupancy changes 3 to 6 months out, and redirect the Housekeeping team accordingly specifically if changes in occupancy dictates a change in focus.

• Make targeted suggestions on opportunities to make improvements to the Housekeeping Department.

• Develop, update, and maintain all Housekeeping SOPs and policies, and conduct regular audits to ensure compliance with brand standards.

• Maintain supply and attic stock inventory and par levels for all Guestroom OS&E, cleaning supplies, and linen/terry.

• Manage scheduling of regular deep cleaning for all guestrooms as well as the Front of House and Back of House spaces.

• Attend the weekly Owner’s meeting and manager meetings.

Team:

• Interview, recruit, train and develop, and lead the Housekeeping Team.

• Manage all third party and contract employees that fall under the purview of the Housekeeping Department.

• Responsible for scheduling of Housekeeping Department employees to business demands, including third party and contract employees; tracks employee time and attendance.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Ensures employees understand expectations and parameters; property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of employees and provides feedback to individuals, including employee recognition.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures and actions non-performance according to the established HR guidelines of the company.

• Conduct regular, formal 1 to 1 performance reviews with the Housekeeping Team.

• Provide guidance and direction to ensure overall departmental success versus predetermined KPI’s. Create and nurture a culture of exceeding set targets.

Financial:

• Collaborate with the General Manager, Director of Finance, other department heads and managers, and Corporate Office on the annual Housekeeping budget, forecasts, productivity report, and all other required reports.

• Prepare the annual Housekeeping department budget, planning department goals, and directing team members in order to achieve budgeted goals.

• Manage budgetary and capital expenses.

• Maintain regular inventory of all rooms division OS&E, including linen inventory.

Miscellaneous:

• Represent Dream Hotel Group and the Hotel in a professional manner at all times.

• Participate on committees and special projects as needed.

• Stay up to date on competitors’ offerings, market trends, and overall industry trends.

• Travel as necessary to different properties, venues, industry trade shows, etc. within the region and overseas, to study benchmarks and represent the hotel.

• Travel as necessary to Corporate Office and other Company hotels.

• Perform all reasonable requests assigned by the management team.

• Attend and participate in all scheduled meetings and training sessions.

• High school diploma or GED; 3 years experience in housekeeping in a luxury hotel in a senior management position, OR:

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping in a luxury hotel in a senior management position

• Experience working in a lifestyle luxury hotel environment a plus.

• Must be able to communicate fluently to the level of ‘business English’ in all forms of communication.

• Additional languages proficiency is a plus.

• Business acumen and forward-thinking approach to analyzing business opportunities, proposing cost-management initiatives and efficiencies, short and long-term goal planning, budgeting, forecasting, business planning and profit and loss analytics.

• Excellent interpersonal skills, with the ability to quickly establish and maintain positive relationships with: Ownership, Corporate Office, the hotel’s leadership team, employees, clients, vendors, and the wider external community.

• Demonstrated ability and experience in successfully leading and coordinating team members in a high volume, pressurized and time-sensitive environment, and the ability to prioritize or adjust workloads to meet deadlines.

• Ability to develop and maintain effective operating and control processes designed to deliver maximum operating efficiency, while ensuring strict adherence to established operating criteria.

• Ability to effectively handle dynamic challenges in the workplace; adept in anticipating, preventing, identifying, and solving problems, complaints, and concerns as necessary.

• Ability to effectively and confidently present financials, strategies, and other presentations in both oral and written form to all concerned stakeholders.

• Ability to work flexible schedules, and be present as required by business demand.

• Proficient in computer systems including the full Microsoft Suite, Opera PMS Cloud, and commonly used hospitality systems including but not limited to: planning/forecasting/management software, purchasing / inventory platforms. Familiarity with InvoTech is a plus

• Knowledgeable in all prevailing health and safety guidelines, and specifically COVID-19.