Assistant General Manager - Oxbow Bar & Grill--Luminary Hotel & Co.

Job Summary:

The Oxbow Bar & Grill Assistant General Manager will be responsible for the direct supervision of all the daily operations in Oxbow Restaurant to include restaurant, banquets, and room service as directed by the General Manager and to ensure exceptional service to all guests that is consistent and continually in accordance to its standards.

Essential Functions

• Maintain compliance with Hotel core values
• Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience
• Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
• Maintain professionalism with all team members, managers, and guests
• Ensure daily side work has been completed prior to staff leaving
• Ensure guest privacy and security by correctly following hotel procedures
• Comply at all times with Hotel's standards and regulations to encourage safe and efficient hotel operations
• Manage the restaurant from the arrival to the completion of the experience to ensure positive guest retention
• Find solutions to guest issues such as quality of food and service, long wait times, etc.
• Responsible for sales and profit in the area
• Assist in maintaining a motivated, interactive, positive team
• Conduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc.
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the General Manager and Director of Food & Beverage when required
• Ensure that scheduled functions are complete and are set up accurately
• Ensure team members are treated fairly and equitably; prioritize team member retention
• Communicate any issues with managers and the next shift
• Cover General Manager shifts on their days off
• Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule
• Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach
• Maintain and monitor “Lost and Found” procedures and policies according to standards
• Rotate server stations in a fair manner
• Communicate and maintain positive inter-departmental relations
• Assist General Manager with Month End Inventory as well as any other any other inventory requests as directed by General Manager or Director of F&B
• Manage day to day operations, ensuring quality service standards are met and the guest experience is exceptional
• Assist the General Manager with any functions within the restaurant and any banquet functions
• Attempt to limit problems and liability related to customers' drinking by following TIPS practices
• Monitor beverage staff to ensure proper portion control and maintain low beverage cost
• Monitor payroll hours and the flow of business, making cuts appropriately as to not negatively affect the level of service
• Control costs by conducting daily/monthly par checks and inventory to review portion control and reduce waste
• Attend meetings as necessary
• Solve issues such as call outs or any other daily issues that should arise with team members
• Follow SafeStaff sanitary compliance throughout all areas
• Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource’s assistance
• Strive daily to improve service skills with all team members within the department
• Maintain a professional working relationship and promote open lines of communication with all Luminary Hotel management and team members
• Uphold required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting weekly/monthly inventories on a timely basis
• Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
• Review all F&B team members’ hours worked for payroll compilation and submit to accounting on a timely basis
• Responsible for the daily function of the restaurant operations
• Create a positive atmosphere for guest relations and teamwork
• Ensure team is in proper uniform/approved attire
• Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met
• Monitor and track team member performance to ensure a “whole picture” review session
• Open and close shifts in accordance with the managers’ checklist
• Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
• Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction

Hotel Performance

• Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors

Education & Experience

• Previous experience in a food and beverage management role
• Excellent customer service skills
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office programs a must, Marriott systems a plus
• 2 years degree or higher preferred
• Excellent communication skills, both verbal and written

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to travel on occasion for meetings
• Ability to lift, bend, and carry 25 lbs.
• Ability to work long hours as needed
• Ability to climb stairs
• Ability to communicate clearly
• Ability to drive/transport self and others
• Corrected vision to normal range

Mental Demands

• Able to work independently, take direction, and provide direction to others
• Maintain the highest degree of confidentiality
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel, and the community
• Make sound judgments quickly
• Ability to work effectively in stressful, high pressure situations

We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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