Assistant General Manager - Houston, Tx (Kroger)

Assistant General Manager, Full-Time

Kitchen United is looking for an ambitious and service-oriented Assistant General Manager. You will be responsible for managing your team and the Kitchen Center, extending out the principles of excellent service to between 10-15 restaurant brands all operating under one roof. Similarly, you’ll be interacting with Delivery Service Provider drivers, guests that visit our front of house and vendors that help keep your center running smoothly. It’s an important role and one which demands a lot of strong leadership qualities and operational expertise.

Your top 3 priorities are as follows:

• Use discretion and independent judgment to support your General Manager
• Determine necessary work to deliver operational excellence
• Direct your Team members to provide memorable experiences for your guests, teams, and members

Responsibilities

Operations (30%)

• Maintaining a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; developing and implementing disaster plans; by reinforcing Department of Health and Labor law regulations and enforcing systems, policies, and procedures
• Coordinating and managing all activity associated with the operational objectives of each Kitchen Center.
• Overseeing weekly inventory and ordering of cleaning and operating supplies and confirming amounts and types of materials, supplies, and machinery to be used when necessary.
• Fostering great relationships and assisting with restaurant partners, 3rd party delivery drivers, vendors and being a key part of our member services team providing excellent support to our member “partners”.
• Addressing guest and restaurant partner concerns and issues in real time.

Supervisory (70%)

• Supporting the development of the team by leading through example and coaching the values and traits that we seek in all of our excellent Kitchen United employees.
• Assisting with training, coaching and delegating and apportioning work to your team to meet the highest of standards in service, cleanliness, food safety and task completion while providing clear direction & support to deliver them.
• Providing input on 90 day, semi-annual and annual performance reviews for team members.
• Assisting General Manager in the performance management process. Including but not limited to: disciplining employees in accordance with Kitchen United’s work expectations policy and administering disciplinary action, including termination, as appropriate.
• Participating in recruiting, interviewing, selecting and onboarding new employees.
• Providing input and creating a weekly staff schedule and managing shift changes, sick calls, over time etc.
• Addressing employee, guest, and restaurant partner concerns and issues in real time.
• Motivating your team to understand their role and team culture that we live & breathe while incentivizing and rewarding the best performers for outstanding contribution.

Requirements

• Strength of character and charisma to handle difficult conversations & implement plans to support Kitchen Center and employee goals while addressing issue resolutions quickly & effectively.
• Leadership skills including people management, motivation, and conflict resolution.
• Worked in a B2B/ B2C environment – e.g., franchising, shared workplace, retail.
• Successfully supervised operational teams for at least 1-3 years.

Benefits

• Besides our amazing MIX benefits program we offer to full time team members, you will get to meet new MIX people and MIX it up with a fun team!
• MIX up your Benefits! We offer a MIX-full of benefits!
• 401k Plan to plan for your future
• Vacation days to enjoy some time off
• Sick days to get yourself better

Kitchen United is headquartered in Pasadena, CA. This role is based on location at one of our Kitchen United centers as defined in the job title above.

Kitchen United is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of age, race, nationality, sexual orientation or gender identity, in compliance with all federal, state, and local law. Kitchen United will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances