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Company | GIVENCHY |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Luxury Goods and Jewelry |
Expires | 2023-08-17 |
Posted at | 9 months ago |
Position
- Define and communicate vision for the Boutiques in line with strategic planning.
- Drive cooperation and collaboration between Leaders and create consistency between locations with communication and clear expectations.
- Manage areas of responsibility and oversight with planning and organizational effectiveness.
- Leverage understanding of the local market, industry trends and best methodologies in the luxury industry.
- Align all activities to support vision and focus as approved by the Sr. Retail Director and Brand President.
- Mentor the Boutique Leaders and Team with expertise, service focus, and elevation of actions.
- Facilitate solutions to Client concerns; directly manage advanced issues or escalations.
- Assist the Brand as an Ambassador at key events and in networking opportunities, strive to increase key affiliations to support the business.
- Analyze and action results from Ambassador program evaluations to improve service experiences.
- Leverage Client experiences and activate Client Tier growth with support from functional Partners. Monitor and define CRM results and opportunities.
- Ensure staff turnover meets expectation and retain top performers with dedication and expertise.
- Source and review key Talent and consistently build a best-in-class workforce, in cooperation with Human Resources. Maintain payroll efficiency and budgets.
- Ensure all new hires are properly onboarded and given all fundamental training; complete 90 Day Evaluations.
- Complete Annual and Mid-Year Performance & Career Review process and development planning.
- Partner with Corporate Retail & Training teams to identify relevant content to build service, selling and product knowledge skills.
- Understand P&L and location contribution, effectively manage costs and expenditures to prioritize business necessities.
- Supervise individual objectives; coach and motivate Advisors to exceed expectations.
- Meet all financial targets as defined by Brand President and Retail field.
- Align merchandise mix to meet Client needs; particular emphasis on VICs.
- Collaborate with Corporate Management and Merchandising teams to drive key categories and maximize sell-through.
- Maintain all merchandising standards as set by the brand guidelines and ensure a luxury environment for all guests.
- Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in accordance with Givenchy/LVMH standards.
- Ensure weekly payroll is processed accurately and on time.
- Supervise all critical metrics, analyze results, and make changes to improve performance and efficiency.
- Develop and evolve standardized staffing model to better align employee scheduling to store traffic.
- Stay in sync with all Givenchy and LVMH policies and procedures.
- Ensure all databases, contracts and files are well organized and securely maintained as per established guidelines.
- Complete all requests for information accurately and in a timely manner.
- Understanding of POS systems/operations (Cegid).
- Demonstrated track record driving a flagship Boutique.
- Proven service orientation and Client focus mindset.
- Proficient in all Microsoft Office programs.
- Experience in Top Markets strongly preferred.
- Ability to work Retail schedule including nights, weekends, and holidays
- Able to develop, mentor and coach a Team of top-tier Sales Professionals
- 10+ years retail experience, including 4+ years managerial experience in a retail (preferably luxury) setting. Multi store experience or influence recommended.
- Contract type: Permanent Job
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