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Engagement Manager - Nyc
Company | Tutored by Teachers |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-10-06 |
Posted at | 7 months ago |
About Us
- Develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption
- Renew and upsell your accounts
- Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management
- Be onsite at our partner schools in NY and NJ and travel to other accounts around the country
- Develop process in identifying at-risk clients and work cross-functionally to mitigate client concerns; develop deep understanding of churn and develop strategies resulting in increased retention and overall growth within our clients
- Work directly with our partners at the district and school level, to ensure their success and continued adoption and growth of our programs, including NYC DOE, Newark Public Schools and neighboring New Jersey
- Establish meaningful and trusted relationships with functions across the organization
- 2+ years experience in Customer Success or Account Management OR 2+ years as school or district leader
- Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Willingness to travel up to 50%
- Experience in K-12 education
- Experience navigating and resolving client challenges, both internally and externally
- Fully remote work environment
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Company-owned laptop + home office equipment
- Annual in-person team retreats
- 3 weeks of vacation in the first year and an unlimited vacation policy after year 1 to help recharge
- 100% healthcare coverage for you and your family
- Access to 401k to help save for the future
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