Engagement Manager - Nyc

About Us
At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech venture including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong customer-centric data-driven, and results-oriented hustler for our Engagement Management team. If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!
The Role
As an Engagement Manager based in New York City you will:

• Renew and upsell your accounts
• Work directly with our partners at the district and school level, to ensure their success and continued adoption and growth of our programs, including NYC DOE, Newark Public Schools and neighboring New Jersey.
• Be onsite at our partner schools in NY and NJ and travel to other accounts around the country
• Develop process in identifying at-risk clients and work cross-functionally to mitigate client concerns; develop deep understanding of churn and develop strategies resulting in increased retention and overall growth within our clients
• Establish meaningful and trusted relationships with functions across the organization
• Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management
• Develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption

Requirements

• Experience navigating and resolving client challenges, both internally and externally
• Commitment to TbT’s mission to close the opportunity gap and promote inclusivity
• 2+ years experience in Customer Success or Account Management OR 2+ years as school or district leader
• Experience in K-12 education
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Willingness to travel up to 50%

Benefits
We currently offer the following benefits:

• Access to 401k to help save for the future
• Company-owned laptop + home office equipment
• Fully remote work environment
• 100% healthcare coverage for you and your family
• 3 weeks of vacation in the first year and an unlimited vacation policy after year 1 to help recharge
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Annual in-person team retreats

Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.