Operations Manager Nyc Jobs

The ideal candidate is someone who is willing, able and wants to have a major impact in key areas of Klen Space during its growth years; is excited about small business challenges; isn’t afraid it get their hands dirty; works effectively and efficiently in a high-pace, stressful, time-constraint and/or resource-constraint environment; is technologically a quick learner, detail-oriented, and trustworthy; and can work in the field/on-the road and remotely.

Primary Responsibilities:

• Communicate with staff in order to resolve performance and personnel problems, and to discuss and implement company policies and procedures.
• Identify safety requirements, train, and implement safety protocols
• Identify all cleaning equipment required for jobs and train managers/supervisors on equipment so they can train employees properly.
• Inspect and train project managers on how to manage supplies, inventory and equipment in company's storage areas
• Identity training needs to ensure staff does not lack the necessary tools to complete each job properly, including project management or supervisory training on how to service clients, how to troubleshoot and how to handle any complaints.
• Review and refine project budgets for each client
• Monitor key metrics and develop action plans for improving company profits
• Handles issues with project managers and supervisors; verifies reports are done correctly by project managers; analyzes timesheets of project managers; does surprise inspections of project managers/supervisors.
• Visit customers / project sites and attends periodic meetings
• Makes sure owners/executives only need to deal with large fires and identify potential issues to prevent them
• Assist in the transition of new project starts, including helping to identify and set up the best way to document or track metrics / reporting / accountability measurements
• Oversee the preparation, allocation and management of operations budget to ensure target achievement
• Initiate appropriate recourse if company policies and procedures are not met as required.
• Address and resolve all issues concerning field operations
• Develop and implement policies for maximizing operational efficiency and profitability, and ensuring accountability
• Inspect and train project managers on how to maintain, repair and upkeep cleaning equipment
• Cover project manager/supervisor call outs in an emergency
• Ensure the standard operating procedures are followed by everyone in the field
• Oversee the completion and appropriate department filling of all field reports; accident, incident, damage, etc
• Recruit, train, evaluate and improve new project managers and field supervisors

Service Development:

• Training all project managers and supervisors on subject matter janitorial knowledge, safety, client satisfaction and proactive leadership thinking.
• Assist in growing and ensuring the seamless and successful operations of Klen Space’s industrial, warehouse, transit and facilities maintenance division that will lead to significant business revenue along East Coast (focus in NY, FL and DC.), including its floor care division.
• Create, evaluate and test new service processes, procedures, and equipment.
• Develop and implement best practices and technology to enhance field productivity and growth

Business development / Bid Estimating:

• Assist in meeting company-wide sales objectives through government bid procurement and private sector relationships
• As company grows, assist HR manager in hiring regional area managers and estimators.
• Travel as needed to east coast and local areas to evaluate potential bid opportunities, attend site conferences, train project managers, oversee/implement transitions for awarded bids.

Existing Clients:

• How effective and efficient the assigned project manager is for that client.
• Examine the client’s needs, the SOW and how the company is delivering on those needs
• Review each project’s performance/issues with Project Managers.
• Responsible for overseeing the relationship between our business and clients to minimize clientele attrition and obtain positive past performance reviews;
• Ensure roster levels and minimize turnover of scheduled field service representatives
• Identify new up-selling and cross-selling opportunities within existing accounts

Requirements and Qualifications

• Government contracts
• Strong leadership and communication skills
• A bachelor’s degree in a relevant field (preferred)
• Bi-lingual in English and Spanish
• 5+ years janitorial experience (required)
• 5+ years of business operations management experience (required)
• Performance management experience
• Proficiency with standard business software, such as the Microsoft suite and ability to learn to use new programs

Job Type: Full-time

Pay is based on experience but starting market rate in the locale is no less than $71k. Bonus and commission structure to be added to the starting rate and experience level.

Benefits:

• Paid Time Off
• Health Insurance
• Per Diem Lodging, meal and travel with proof of receipts

Schedule:

• Weekends
• On-call as needed
• Monday to Friday

Supplemental Pay:

• Bonus Pay

Required travel:

• 50% in local area as day trips (NY / DC / NJ)
• Remainder remote
• 15% in Florida for project reviews or new bids

Work Location:

• Field or on the road / Remote office