Area General Manager - Raleigh, Nc

About the Role:

We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Raleigh NC market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.

About the Team:

Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the North Atlanta market. Area General Managers (AGM’s) report to Area Leaders and are imperative to Landing’s success.

What You'll Do:

• Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
• Simultaneously complete multiple daily tasks and build processes for the future
• Build weekly market performance reports and present them to Field Operations leaders
• Assume ownership and manage relationships of key accounts within a portfolio of properties
• Monitor and resolve member support tickets through all member communication channels
• Full market segment P&L ownership
• QA the work of your cleaners and installers (independent contractors)
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
• Evaluate the property and home condition, ensuring inventory meets Landing standards
• Coordinate team schedules and leverage critical tasks to high performers
• Inspect cleaned homes and identify training opportunities
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth

What You Need:

• Managing a team is a huge plus
• Experience using data and metrics to drive improvement
• Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
• 1+ years of management experience (preferably in Property Management)
• The hands-on mentality to jump in and get things done when it counts
• An obsession with customer experience and satisfaction
• This is an In-Market position: (Location required in the Raleigh market)
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style
• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• Ability to thrive in high-growth environments and an evolving startup atmosphere
• Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.

Benefits & Perks:

Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Live with Landing - employee perks for temporary or indefinite stays
• Explore & travel comfortably - 7 free nights in a Landing home per year
• Grow with us - opportunities for upward mobility
• Comprehensive benefits - medical, dental, and vision + pre-tax commuter & FSA
• Solid compensation package + stock options
• Feel relaxed with super generous paid-time-off
• We’ve got you covered with our 401(k) plan

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